www.facebook.com - video or audio doesn't play

[KrantiVijay]

URL: https://www.facebook.com

Browser / Version: Firefox 106.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: There is no video
Steps to Reproduce:
My Firefox is the latest version and #Note: "I followed all the instructions." BUT No Single Video is playing on 'Facebook and Twitter.' Youtube is running fine...

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue:

Tested with:

Browser / Version: Firefox Release 106.0.5 (64-bit)
Operating System: Windows 10 PRO x64

@KrantiVijay Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_45/2022]

[KrantiVijay]

The Issue Came Across Very First Time After Years Of Using Firefox. My Recently Installed Windows Is Giving Only Trouble With Facebook Videos & Twitter Videos Only. Youtube Is Running Fine...

Browser / Version: Firefox Release 106.0.5 (64-bit)
Operating System: Windows 10 PRO N
System: Dell XPS15z

@softvision-raul-bucata, Thanks for the suggestions. I have already cleared cache/data/cookies, disabled add-ons and Ad-blocker (was not there) and extensions or used a clean profile, actually, it was a newly installed window...

Done & tried everything already many times...

Now don't know what to do, but things are working fine on Youtube...

View the screenshot

[softvision-raul-bucata]

@KrantiVijay Does the issue reproduce on the latest build of Firefox Nightly?

[inv_45/2022]

[KrantiVijay]

Yes, the same problem was repeated. Tried today Bita & then Nightly as well... (It came as crashed report, I send it there)
Although Youtube is working fine...

Browser / Version: Tested: Firefox Release 106.0.5 (64-bit), Beta & Nightly

(It's the same problem with every version of Firefox only) Chrome and Edge working fine...
Operating System: Windows 10 PRO N
System: Dell XPS15z

[softvision-raul-bucata]

What I would do usually to test this kind of issue, is:

1. Type about:profiles in the url bar.
2. Choose Create a new profile.
3. Call it deleteme or anything you please.
4. Then start it. (this way you will be sure that nothing is interfering, no ghost caching etc.)
5. Test.

[inv_45/2022]

[sv-calin]

Since we were not able to reproduce this issue, closing this as worksforme.

[inv_47/2022]