www.audible.com - video or audio doesn't play

[webcompat-bot]

URL: https://www.audible.com/webplayer?asin=B00OZY30NG&contentDeliveryType=SinglePartBook&ref_=a_libraryItem_cloudplayer_B00OZY30NG&fetchNewPlayQueue=true&overrideLph=false&initialCPLaunch=true

Browser / Version: Firefox Mobile 68.0
Operating System: Android 8.0.0
Tested Another Browser: No

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
It says playback is not supported on this browser...

View the screenshot

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• image.mem.shared: true
• buildID: 20200104123338
• channel: default
• hasTouchScreen: true
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[sv-calin]

We appreciate your report but I was not able to reproduce this issue.

After allowing DRM and logging into my account this is the result on both Firefox and Chrome:

Tested on:
• Browser / Version: Firefox Release 106.0-20221010181815 / Chrome 107.0.5304.91
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

Suggestions:
• Update the browser to the latest version
• Allow DRM-controlled content
• Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again
• If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

[qa_46/2022]