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account.samsung.com - site is not usable #114552

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webcompat-bot opened this issue Nov 23, 2022 · 1 comment
Closed

account.samsung.com - site is not usable #114552

webcompat-bot opened this issue Nov 23, 2022 · 1 comment
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browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-important trend-login OKR Label - Issues where login can not be performed
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@webcompat-bot
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webcompat-bot commented Nov 23, 2022

URL: https://account.samsung.com/accounts/v1/error?rslt=status-403&rsltTrx=null%7C%2Faccounts%2Fv1%2FMBR%2FsignInIdentificationProc%7C%2Faccounts%2Fv1%2FMBR%2FsignInGate

Browser / Version: Firefox Mobile 109.0
Operating System: Android 12
Tested Another Browser: Yes Edge

Problem type: Site is not usable
Description: Unable to login
Steps to Reproduce:
When trying to login, the next page tells you that the session has been terminated and provides you a link to login again on a new orange. Then the cycle repeats. Happens on both desktop and mobile versions of the page.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20221121153827
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Nov 23, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Nov 23, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Nov 23, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. account.samsung.com - site is not usable Nov 24, 2022
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-important and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Nov 24, 2022
@sv-calin
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We appreciate your report but I was not able to reproduce this issue. I was able to log into my account on both mobile and Widnows.

image

Tested on:
• Browser / Version: Firefox Nightly 109.0a1-20221123094429
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density) / Windows 10

Suggestions:
• Clear cache/data/cookies, disable Ad-blocker (if available), or use a clean profile and check again
• If there are any changes made to the default settings of the browser (e.g. in about:config), please revert to the default settings

[qa_47/2022]

@sv-calin sv-calin closed this as not planned Won't fix, can't repro, duplicate, stale Nov 24, 2022
@sv-calin sv-calin modified the milestones: needstriage, worksforme Nov 24, 2022
@sv-calin sv-calin added the trend-login OKR Label - Issues where login can not be performed label Nov 25, 2022
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Labels
browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-important trend-login OKR Label - Issues where login can not be performed
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