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rgbcampus.sch.ac.kr - Browser crashes when attempting to download a file #114597

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lego37yoon opened this issue Nov 24, 2022 — with webcompat-app · 5 comments
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browser-fenix browser-firefox-mobile engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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@lego37yoon
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URL: http://rgbcampus.sch.ac.kr/mobile/occupancy/recruitment.asp?mode=view&page=1&pageSize=10&seritemidx=&artistidx=&serboardsort=&search=0&searchStr=&idx=111

Browser / Version: Firefox Mobile 109.0
Operating System: Android 12
Tested Another Browser: Yes Chrome

Problem type: Something else
Description: Download attached file makes browser crash
Steps to Reproduce:
In Chrome Mobile, when I tried to download any file from this website, file downloaded correctly.

In Firefox Mobile, when I tried to download any attached file from this website, browser crash occured.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20221122094606
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

@webcompat-bot webcompat-bot added this to the needstriage milestone Nov 24, 2022
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine labels Nov 24, 2022
@softvision-raul-bucata
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We appreciate your report. I was able to reproduce the issue. Tapping on the download button crashes the browser.

Tested with:

Browser / Version: Firefox Release 107.1.0 (2015915067-🦎107.0-20221110173214🦎 )/ Firefox Nightly 109.0a1 (2015917611-🦎109.0a1-20221123094429🦎)/ Chrome Mobile Version 107.0.5304.91
Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)
Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Notes:

  1. Reproducible regardless of the status of ETP.
  2. Reproducible on the latest build of Firefox Nightly and Release.
  3. Works as expected using Chrome.
  4. Crash report: e19f8db6-f8e3-4905-9dc5-4fe62daecff3

Moving this to NeedsDiagnosis for further investigations.

[qa_47/2022]

@softvision-raul-bucata softvision-raul-bucata added trend-perfprofile OKR Label - issues probably related to bad performance browser-firefox-mobile browser-fenix severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. priority-normal and removed browser-fenix labels Nov 24, 2022
@softvision-raul-bucata softvision-raul-bucata changed the title rgbcampus.sch.ac.kr - see bug description rgbcampus.sch.ac.kr - Browser crashes when attempting to download a file Nov 24, 2022
@denschub denschub added the status-needsinfo-ksy36 ping @ksy36 label Dec 7, 2022
@ksy36
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ksy36 commented Mar 8, 2023

Going to this url directly will cause a crash http://rgbcampus.sch.ac.kr/_lib/download.asp?downfile=%EA%B5%AC%EC%9D%B8%EC%9D%98%EB%A2%B0%28SW%EA%B0%9C%EB%B0%9C%EC%9E%90%29%5F%EC%9D%B4%EB%85%B8%EB%B2%A0%EC%9D%B4%EC%8A%A4%5F220329%2Epdf&path=board

This appears to be fixed in Firefox Nightly by enabling pdf.js https://bugzilla.mozilla.org/show_bug.cgi?id=1803959, so will be fixed in release once pdfjs is enabled there.

@ksy36 ksy36 closed this as completed Mar 8, 2023
@ksy36 ksy36 removed the status-needsinfo-ksy36 ping @ksy36 label Mar 8, 2023
@ksy36 ksy36 modified the milestones: needsdiagnosis, duplicate Mar 8, 2023
@ksy36 ksy36 removed the trend-perfprofile OKR Label - issues probably related to bad performance label Mar 8, 2023
@ksy36
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ksy36 commented Mar 8, 2023

It's enabled in Firefox beta at the moment, and will be available in Firefox release when it reaches 112 (https://bugzilla.mozilla.org/show_bug.cgi?id=1810106)

@ksy36 ksy36 modified the milestones: duplicate, fixed Mar 8, 2023
@lego37yoon
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lego37yoon commented Mar 8, 2023

PDF.js will partially solved this issue, because crash by click-to-download files is not a problem caused by only PDF files. HWP(Hangul Word Processor, which is document format used in Korea), PNG(image file) and any other attachments in this website cause crash.

Example

Tested on

All attachments in this website tested on Firefox Nightly 112.0a1 (Build #2015936323), 41a42895ed+, GV: 112.0a1-20230228085339, AS: 97.1.0 (Android 12, LM-G820N / Android 13, LM-G900N) but crashed. However, trying Download link on long-press menu may not cause crash. Chrome Mobile 110.0.5481.153 in same device has no problem.

@ksy36
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ksy36 commented Mar 20, 2023

Thanks @lego37yoon, I've filed https://bugzilla.mozilla.org/show_bug.cgi?id=1823467 for further investigation.

@ksy36 ksy36 modified the milestones: fixed, moved Mar 20, 2023
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browser-fenix browser-firefox-mobile engine-gecko The browser uses the Gecko rendering engine priority-normal severity-critical The site or core functionality is unusable, or you would probably open another browser to use it.
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