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web.whatsapp.com - site is not usable #114601

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webcompat-bot opened this issue Nov 24, 2022 · 1 comment
Closed

web.whatsapp.com - site is not usable #114601

webcompat-bot opened this issue Nov 24, 2022 · 1 comment
Labels
browser-firefox engine-gecko The browser uses the Gecko rendering engine os-linux Issues only happening on Linux. priority-critical trend-login OKR Label - Issues where login can not be performed
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worksforme

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@webcompat-bot
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webcompat-bot commented Nov 24, 2022 •
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URL: https://web.whatsapp.com

Browser / Version: Firefox 107.0
Operating System: Ubuntu
Tested Another Browser: Yes Chrome

Problem type: Site is not usable
Description: Unable to login
Steps to Reproduce:
The website is working correctly when I try to log in with Chromium or with Firefox 106, but not with Firefox 107. A QR must appear on the screen in order to log in, which is no more happening in the last version of Firefox. In the console, I can see next error message: Firefox can’t establish a connection to the server at wss://web.whatsapp.com/ws/chat.

View the screenshot Screenshot
Browser Configuration
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From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Nov 24, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Nov 24, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Nov 24, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. web.whatsapp.com - site is not usable Nov 24, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Nov 24, 2022
@softvision-raul-bucata softvision-raul-bucata added the os-linux Issues only happening on Linux. label Nov 24, 2022
@softvision-raul-bucata
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We appreciate your report. I was not able to reproduce the issue:
2022-11-24_18-13

Tested with:

Browser / Version: Firefox Release 107.0 (64-bit)
Operating System: Ubuntu 20.4 LTS x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_47/2022]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Nov 24, 2022
@softvision-raul-bucata softvision-raul-bucata added the trend-login OKR Label - Issues where login can not be performed label Nov 24, 2022
@sv-calin sv-calin mentioned this issue Nov 25, 2022
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browser-firefox engine-gecko The browser uses the Gecko rendering engine os-linux Issues only happening on Linux. priority-critical trend-login OKR Label - Issues where login can not be performed
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