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www.netflix.com - video or audio doesn't play #115726

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webcompat-bot opened this issue Dec 20, 2022 · 1 comment
Closed

www.netflix.com - video or audio doesn't play #115726

webcompat-bot opened this issue Dec 20, 2022 · 1 comment
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical trend-videoplay OKR Label - video not playing or presenting graphic glitches
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worksforme

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@webcompat-bot
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webcompat-bot commented Dec 20, 2022 •
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URL: https://www.netflix.com/browse

Browser / Version: Firefox 108.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
Netflix will not load a movie it says that firefox is loading components to play and to come back later. Problem happens on all three of my laptops and or desktops that used to play them just fine. Chrome will still play movies just fine on these pages

View the screenshot Screenshot
Browser Configuration
  • None

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Dec 20, 2022
@webcompat-bot webcompat-bot added this to the needstriage milestone Dec 20, 2022
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Dec 20, 2022
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.netflix.com - video or audio doesn't play Dec 21, 2022
@webcompat-bot webcompat-bot added browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Dec 21, 2022
@softvision-raul-bucata softvision-raul-bucata added the trend-videoplay OKR Label - video not playing or presenting graphic glitches label Dec 21, 2022
@softvision-raul-bucata
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We appreciate your report. I was not able to reproduce the issue:

Screenshot_1

Tested with:

Browser / Version: Firefox Release 108.0.1 (64-bit)
Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_51/2022]

@softvision-raul-bucata softvision-raul-bucata closed this as not planned Won't fix, can't repro, duplicate, stale Dec 21, 2022
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browser-firefox engine-gecko The browser uses the Gecko rendering engine priority-critical trend-videoplay OKR Label - video not playing or presenting graphic glitches
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