www.netflix.com - DRM content issues (duplicate purposes)

[webcompat-bot]

URL: https://www.netflix.com/watch/81458416

Browser / Version: Firefox 110.0
Operating System: Linux
Tested Another Browser: No

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
I've had this problem with Netflix.com and Amazon.com since upgrading to Firefox Nightly 110a1. Not sure what you guys broke, but Hulu seems to work fine. Please fix when you can because I get tired of running Brave just to watch videos from these streaming providers.

View the screenshot

Browser Configuration

• gfx.webrender.all: true
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: true
• image.mem.shared: true
• buildID: 20221227093156
• channel: nightly
• hasTouchScreen: false
• mixed active content blocked: false
• mixed passive content blocked: false
• tracking content blocked: false

View console log messages

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue. On the first run of Firefox, even in a clean profile, the DRM acceptance pop-up will be present. Until the pop-up is accepted, Firefox will throw this error. Once the DRM content is accepted, the page does not present any issues, and content can be played. This is expected behavior:

Peek.2022-12-28.14-13.mp4

Tested with:

Browser / Version: Firefox Release 108.0.1 (64-bit)/ Firefox Nightly 110.0a1 (2022-12-27) (64-bit)
Operating System: Ubuntu 20.4 LTS x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_52/2022]