www.primevideo.com - DRM content issues (duplicate purposes)

[webcompat-bot]

URL: https://www.primevideo.com/

Browser / Version: Firefox 108.0
Operating System: Windows 10
Tested Another Browser: Yes Edge

Problem type: Something else
Description: It says "A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox". But firefox is already up to date
Steps to Reproduce:
it says "A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox". but firefox is already up to date

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was not able to reproduce the issue. On the first run of Firefox, even in a clean profile, the DRM acceptance pop-up will be present. Until the pop-up is accepted, Firefox will throw this error. Once the DRM content is accepted, the page does not present any issues, and content can be played. This is expected behavior:

Tested with:

Browser / Version: Firefox Release 108.0.1 (64-bit)
Operating System: Windows 10 PRO x64

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about:config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_52/2022]