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www.rte.ie - video or audio doesn't play #116301

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webcompat-bot opened this issue Jan 4, 2023 · 2 comments
Closed

www.rte.ie - video or audio doesn't play #116301

webcompat-bot opened this issue Jan 4, 2023 · 2 comments
Labels
browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-videoplay OKR Label - video not playing or presenting graphic glitches type-drm Issues with DRM video or audio not playing type-media audio and video issues
Milestone
duplicate

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@webcompat-bot
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webcompat-bot commented Jan 4, 2023 •
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URL: https://www.rte.ie/player/movie/the-dart-no-ordinary-day/340661800340

Browser / Version: Firefox Mobile 109.0
Operating System: Android 12
Tested Another Browser: Yes Chrome

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
Load page. Scroll up the main video (it loads out of view). Press play.
The spinner spins but the video doesn't start.

DRM allowed. Tracking protection disabled. The video is possibly blocked outside of UK and Ireland. I'm in UK.
Tested in Chrome on the same device and it plays.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20221227225153
  • channel: beta
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️
@webcompat-bot webcompat-bot added the action-needsmoderation The moderation has not yet been completed label Jan 4, 2023
@webcompat-bot webcompat-bot added this to the needstriage milestone Jan 4, 2023
@webcompat-bot webcompat-bot added the browser-fixme This requires manual assignment for the browser name label Jan 4, 2023
@webcompat-bot webcompat-bot changed the title In the moderation queue. www.rte.ie - video or audio doesn't play Jan 4, 2023
@webcompat-bot webcompat-bot added browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal and removed browser-fixme This requires manual assignment for the browser name action-needsmoderation The moderation has not yet been completed labels Jan 4, 2023
@sv-calin
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sv-calin commented Jan 4, 2023

Thank you for reporting this issue, I was able to reproduce it. The video won't play.

RTE.player.mp4

Tested on:
• Browser / Version: Firefox Nightly 110.0a1-20230103094636 / Firefox Release 108.0-20221208122842 / Firefox Beta 109.0-20221227225153 / Chrome 108.0.5359.79
• Operating System: OnePlus 6 A6000 (Android 11) - 1080 x 2280 pixels, 19:9 ratio (~402 ppi pixel density)

Notes:

  1. Reproducible on both Firefox Beta and Nightly, regardless of the ETP status
  2. Not reproducible on Firefox Release and Chrome
  3. Tested with VPN pointing to UK

Moving to Needsdiagnosis.

[qa_01/2023]

@sv-calin sv-calin added type-media audio and video issues severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-videoplay OKR Label - video not playing or presenting graphic glitches labels Jan 4, 2023
@sv-calin sv-calin modified the milestones: needstriage, needsdiagnosis Jan 4, 2023
@sv-calin sv-calin added the regressionwindow-wanted Issues that are likely regressions, but without identified regressor yet label Jan 4, 2023
@sv-calin sv-calin mentioned this issue Jan 6, 2023
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@ksy36
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ksy36 commented Jan 6, 2023

This is the same issue as https://bugzilla.mozilla.org/show_bug.cgi?id=1808789

@ksy36 ksy36 closed this as completed Jan 6, 2023
@ksy36 ksy36 modified the milestones: needsdiagnosis, duplicate Jan 6, 2023
@ksy36 ksy36 added type-drm Issues with DRM video or audio not playing regression Issues that are not reproducible in release, but reproducible in Nightly and removed regressionwindow-wanted Issues that are likely regressions, but without identified regressor yet labels Jan 6, 2023
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Labels
browser-fenix engine-gecko The browser uses the Gecko rendering engine priority-normal regression Issues that are not reproducible in release, but reproducible in Nightly severity-critical The site or core functionality is unusable, or you would probably open another browser to use it. trend-videoplay OKR Label - video not playing or presenting graphic glitches type-drm Issues with DRM video or audio not playing type-media audio and video issues
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@ksy36 @webcompat-bot @sv-calin