vimeo.com - video or audio doesn't play #135920
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webcompat-bot
added
browser-firefox
priority-critical
engine-gecko
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We appreciate your report but I was not able to reproduce this issue. I was able to watch videos on Vimeo as expected. Screencast.from.15.04.2024.15.09.35.webmTested on: Suggestions: [qa_16/2024] |
azlata
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status-needsinfo
trend-videoplay
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Hi, @azlata. I have already tried all the above. I believe an important detail that was not included in the initial post was that I'm running Fedora Workstation 39. Are you able to test that issue on a fresh Firefox install in a Fedora 39 VM? |
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What I would do usually to test this kind of issue, is:
Note: You can return to your old profile at any given time by accessing "about:profiles" in the address bar If this doesn't work, can you tell us if it reproduces using Firefox Nightly? [inv_16/2024] |
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Hi @azlata Just tested on a newly-created profile and on a nightly version. Same error. |
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Did you sync any data when testing on the new profile? Also, can you share with us the information in the add-ons section by typing about:support in the url bar? Thank you! [inv_16/2024] |
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Hi @azlata. I didn't sync my profile or install any addons. This issue seems to be related to Fedora 39 missing some playback dependency required for Vimeo to play. Likely ffmpeg related. Should I instead take this issue to a Fedora forum?
Details
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I recommend testing the Firefox Flatpak. If it works there, then yeah, likely an issue with Fedora's specific dependencies or their buildconfig, you'd have to file a bug with them, we have no influence over what they do. Note that profiles do auto-upgrade to a new version, but they can't downgrade. Since the Flatpak is a Firefox 125, but your main profile is still on 124, please test the Flatpak with a blank profile (or make a backup of your profile folder first, and then restore it afterwards). :) |
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Hey @denschub thanks for the reply! Yeah, the Flatpak did succeed in reproducing the Vimeo video. I'll take this issue over to Bugzilla or some Fedora community forum. Thanks! |
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Finally found a solution for those who may have the same problem. Installing these plugins fixed it for me. I'm addding a PR to their documentation to make this resource easier to find for people having the same issue. |
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I'd still file a bug. I'd consider it a blocking issue if something as basic as video playback isn't working - maybe they can consider adding these packages as a dependency to Firefox. |
Just one correction to this comment of mine above: what fixed the problem for me was actually installing the packages |
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@RelicCornhusk if you try a new profile and go to the "Plugins" section of about:addons and then click "Check for update" using the gear menu by "Manage your plugins" do you get any plugins showing up? |
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According to https://bugzilla.redhat.com/show_bug.cgi?id=2023833#c25, there's a Fedora-specific bug that prevents OpenH264 from being installed. That might also mean that Firefox can't install or update it itself? |
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It's not clear to me if that's referring to our OpenH264 GMP plugin or a different packaging of OpenH264 which I know Fedora has done in the past. |
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What should I do if this situation occurs? No browser can play Vimeo. |
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@yzyoungx can you attach a copy of your about:support? |
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firefox.docx |
I didn't realize you were on macOS. In that case this issue is likely unrelated to the problem that you're having. If vimeo doesn't work in any browser I suspect your issue is either with macOS or your hardware. |
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@jrmuizel I used to play Vimeo normally on macOS12, but suddenly it stopped playing. I upgraded to macOS14.4.1, and I still play it normally on YouTube. There should be no hardware issues, and my computer is relatively new. macStudio Apple M1 Max. |
URL: https://vimeo.com/watch-demo
Browser / Version: Firefox 124.0
Operating System: Linux
Tested Another Browser: Yes Chrome
Problem type: Video or audio doesn't play
Description: There is no video
Steps to Reproduce:
I've noticed that any Vimeo video, embedded or not, does not playback and gives me the following error: "Player error The player is having trouble. We'll have it back up and running as soon as possible.". Please note the same error does not occur on a Flatpak installation of Chrome.
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