[$500] Web - Troubleshoot - Troubleshoot RHP does not open smoothly

[izarutskaya]

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Version Number: v1.4.42-0
Reproducible in staging?: Y
Reproducible in production?: N
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation:

Action Performed:

1. Navigate to staging.new.expensify.com
2. Go to Profile settings.
3. Go to About.
4. Go to Troubleshoot.

Expected Result:

Troubleshoot RHP will open smoothly.

Actual Result:

Troubleshoot RHP does not open smoothly.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6380636_1708001428360.bandicam_2024-02-15_19-36-44-679.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~019ad8eba175f66ec3
• Upwork Job ID: 1758114410676678656
• Last Price Increase: 2024-02-15

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~019ad8eba175f66ec3

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @sobitneupane (External)

[melvin-bot]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @amyevans (Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[izarutskaya]

We think that this bug might be related to #wave8-collect-admins
CC @zanyrenney

[Beamanator]

Can reproduce on web 👍 but i don't think this should be a blocker

[amyevans]

Can reproduce on web 👍 but i don't think this should be a blocker

+1 to Alex's assessment

Looks like the Troubleshoot menu was added in this PR: #35306. @TMisiukiewicz do you plan on tackling polish/clean up issues related to the feature? Let me know and I can assign you! Thanks!

[TMisiukiewicz]

@amyevans we are having a discussion about moving this page to full card here, I think we can wait until we establish the proper implementation because if we change it, this ticket may become obsolete

[marcaaron]

Seems like a possible dupe of #36645

[techievivek]

Yes, we will be improving that as part of the original GH #34082

[amyevans]

Okay great, thanks for confirming. I'll close this one out.