Profile - Data is not loaded when go back online after page resetting with “Troubleshooting”

[kbecciv]

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Version Number: v1.4.42-1
Reproducible in staging?: y
Reproducible in production?: n
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #35306

Action Performed:

1. Go to https://staging.new.expensify.com/
2. Login
3. Go offline
4. Go to Profile -> About -> Troubleshoot
5. Press "Reset and refresh"
6. Confirm the modal
7. Go to home screen and verify skeleton is displayed
8. Go online
9. Wait and verify the data is loaded

Expected Result:

Data is loaded when go back online

Actual Result:

Data is not loaded when go back online. Data is loaded after relogin.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6380789_1708009502838.feat_Troubleshooting_page___resetting_Onyx_state.mp4

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[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @rlinoz (Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[rlinoz]

I can reliably reproduce, the screen was just added in this PR #35306, but since it is not a main feature I don't think we should block on it.

@TMisiukiewicz, would you be able to take a look at this?

[Beamanator]

I don't think this is a deploy blocker either, since this is a Troubleshooting page that is pretty new, thoughts @rlinoz ?

[Beamanator]

Oh it sounds like we agree! 😅 👍

[TMisiukiewicz]

Just compared staging vs dev and noticed that on dev, the OpenApp API call is in pending state, and gets called again when back online. However, on staging this API call fails instantly when offline, and is not called again when back online 🤔

[rlinoz]

@TMisiukiewicz were you able to identify why?

[TMisiukiewicz]

@rlinoz unfortunately not yet, will look more into that once I'm done with my current tasks

[rlinoz]

Should I add the help wanted label or are we looking at issues related to Troubleshooting somewhere?

cc: @techievivek @TMisiukiewicz

[TMisiukiewicz]

@rlinoz sorry for late response, I probably missed the notification. In the meantime there was another report for this issue created (#37116), however I am still working on some other stuff so I should have some time to dig into this issue next week

[trjExpensify]

I don't think we need both of these issues open then do we? Shall we close this in favour of the one Tomasz is assigned to now?

[rlinoz]

They seem like different issues, but if @TMisiukiewicz thinks this is gonna be solved when we fix the other one, then I agree we can close this.

[TMisiukiewicz]

Let's keep this open for now, as they might be different issues

[rlinoz]

Moving this to weekly then, should I assign you?

[TMisiukiewicz]

Yes, please assign me 👍

[TMisiukiewicz]

@rlinoz I just tried it again a few times and each time it worked fine. One time it took pretty much lot of time to get the response from OpenApp, but in the end it loaded correctly. Could you take a look how does it work on your end?

[rlinoz]

Yep, it seems that it is working now.

I'm gonna close this one then, thanks!