Can't open rewards settings - "Wallet creation failed" error #2997

kolnogorov · 2019-01-17T00:48:23Z

Description

When i try to reach Brave Rewards settings both with url brave://rewards/ (chrome://rewards/) or with "Rewards Settings" button in popup, it shows the following error:

Wallet creation failed
Please check your Internet connection.

(See screenshot)

Sure i have my Internet connection working and very stable.

Steps to Reproduce

Go to brave://rewards/ or chrome://rewards/
Click "Yes I'm in!" or "Yes I'm Ready" button.
Get the error "Wallet creation failed. Please check your Internet connection".

Actual result:

Brave Rewards Setting is not opened, i got error that Wallet creation failed.

Expected result:

Brave Rewards Settings page should be opened.

Reproduces how often:

100% of time

Brave version (brave://version info)

Brave | 0.58.21 Chromium: 71.0.3578.98 (Official Build) (64-bit)
Revision | 15234034d19b85dcd9a03b164ae89d04145d8368-refs/branch-heads/3578@{#897}
OS | Mac OS X

Reproducible on current release:

Does it reproduce on brave-browser dev/beta builds?

Don't know, I always use stable current releases only.

Website problems only:

Does the issue resolve itself when disabling Brave Shields?

I can't disable Brave Shield at this page.

Is the issue reproducible on the latest version of Chrome?

No, because it has not Brave Rewards.

Additional Information

Screenshot:

The text was updated successfully, but these errors were encountered:

srirambv · 2019-01-17T05:56:52Z

Was this a clean install of 0.58.21 or an upgrade from older version?

simonhong · 2019-01-17T13:16:31Z

I'm also having a same issue and it's upgraded one.

kolnogorov · 2019-01-17T22:46:51Z

Was this a clean install of 0.58.21 or an upgrade from older version?

It was an upgrade.

Brave-Matt · 2019-01-18T18:43:36Z

Report from Reddit (requested more info):
https://www.reddit.com/r/brave_browser/comments/aeyydr/brave_browser_release_channel_has_been_updated_to/eec9c4n

LaurenWags · 2019-01-22T14:35:34Z

+1 from https://community.brave.com/t/cant-open-rewards-settings-wallet-creation-failed-error/42660 and https://community.brave.com/t/rewards-seems-broken/42753/2

LaurenWags · 2019-01-22T15:04:26Z

@simonhong @kolnogorov what do you both see when you click on the BAT logo (triangle icon) in the URL bar?

cndouglas · 2019-01-22T16:35:29Z

Duplicate of #2649

simonhong · 2019-01-23T03:34:14Z

@LaurenWags I can see below when I click logo.
When I click add fund/or settings link in this popup, I can see error message described above.
Also, it displays empty white popup when I click Send a tip.. link. Then that web page is blocked. I can't do anything in more. I had to close tab.
Rewards summary said No activity yet..

NejcZdovc · 2019-01-23T04:32:39Z

@simonhong white banner could be related to this one #2984

LaurenWags · 2019-01-23T16:33:22Z

thanks @simonhong ! I'm hoping #2649 will fix your bad state.

kolnogorov · 2019-01-24T13:33:30Z

@simonhong @kolnogorov what do you both see when you click on the BAT logo (triangle icon) in the URL bar?

this

LaurenWags · 2019-01-24T16:36:39Z

Thanks @kolnogorov!

pitosalas · 2019-01-25T22:07:01Z

I am having the same problem. Running beta, from an upgrade. I just tried the same from dev build and it worked, and the wallet (whatever that is) is now also there for the beta build.

eduardonunesp · 2019-01-30T19:11:42Z

Same here

Upgrade from older version

GeetaSarvadnya · 2019-02-18T04:24:17Z

1+ https://community.brave.com/t/wallet-creation-failed/45342/4

andrewmurraytv · 2019-02-24T03:09:09Z

Yes, I have this too. On a fresh re-install.
How do we connect our Brave accounts for my laptop, desktop and iphone? I feel like this should be more thought out.

puckmugger · 2019-02-24T03:13:35Z

I'm getting the same error, my current version:

Version 0.60.45 Chromium: 72.0.3626.109 (Official Build) (64-bit)

AntonioPrimera · 2019-02-24T20:31:56Z

I'm getting the same error.
Version 0.60.45 Chromium: 72.0.3626.109 (Official Build) (64-bit)

twostoryhouse · 2019-02-26T18:59:09Z

Over a month and no update on this error? The newest update did nothing to fix it. Tried a clean re-install and the problem persists. I wonder how many people download Brave for the first time, hit this error, and just go back to their old browser.

bsclifton · 2019-02-26T19:48:31Z

@NejcZdovc is there any information that would be helpful that folks can provide?

Xyanidenz · 2019-03-12T07:32:42Z

Evening All, i am the same with this, it was a first time clean download, and having trouble trying to Create a Wallet it failed "Brave is up to date Version 0.60.48 Chromium: 72.0.3626.121 (Official Build) (64-bit)"

thanks

andrewmurraytv · 2019-03-12T18:06:35Z

Even though I have this issue, it seems that the learn more tab opens the rewards center. Still, it would be nice to have this fixed. Also, it seems that each Brave install creates its own wallet. Ie iMac has one, laptop has one and iphone has a different one. And these would be "combinable" in the future. I can't help but see this as a way to have some coins get dropped along the way.

andrewmurraytv · 2019-03-12T18:06:57Z

Brave is up to date
Version 0.60.48 Chromium: 72.0.3626.121 (Official Build) (64-bit)

btlechowski · 2019-03-13T01:30:12Z

Verification passed on

Brave	0.62.25 Chromium: 73.0.3683.67 (Official Build) beta (64-bit)
Revision	a83fd4f3207ae83412d329a9ca1239dd1e068345-refs/branch-heads/3683@{#760}
OS	Windows 7 Service Pack 1 Build 7601.24312

Used test plan from brave/brave-core#1839
Used profile from https://github.com/brave/brave-browser/files/2890008/Brave-Browser-Development.zip

Brave Panel:

brave://rewards

Verified passed with

Brave	0.62.31 Chromium: 73.0.3683.75 (Official Build) beta(64-bit)
Revision	909ee014fcea6828f9a610e6716145bc0b3ebf4a-refs/branch-heads/3683@{#803}
OS	Mac OS X

Verified test plan from Fixes corrupt wallet brave-core#1839 using profile from description in Try again wallet creation is not working #3440

Verification passed on

Brave	0.62.26 Chromium: 73.0.3683.75 (Official Build) beta (64-bit)
Revision	909ee014fcea6828f9a610e6716145bc0b3ebf4a-refs/branch-heads/3683@{#803}
OS	Linux

Verified test plan from Fixes corrupt wallet brave-core#1839 using profile from description in Try again wallet creation is not working #3440

klick · 2019-03-21T10:37:48Z

Has this been resolved?

cndouglas · 2019-03-21T16:10:14Z

The problem with the Try Again button seems fixed in 0.62.x (currently beta). The problem with the Rewards panel error seems fixed in 0.64.x (currently nightly).

klick · 2019-03-21T16:11:17Z

Thank you.

Pwn3rr · 2019-05-08T14:34:19Z

I still have this issue, has it been solved or not?

andrewmurraytv · 2019-05-08T16:34:36Z

No not yet to my knowledge. Looks like they are starting the ads though. They can be turned on

On Wed, May 8, 2019 at 11:34 AM Pwn3rr ***@***.***> wrote: I still have this issue, has it been solved or not? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#2997 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALNWRLPOKJQHRICJ6CF7ZBDPULQH3ANCNFSM4GQQ7F4Q> .

-- Sent from Gmail Mobile

pixilatedpast · 2019-05-08T16:36:28Z

I am having the wallet creation issue. Version 0.63.55 Chromium: 74.0.3729.131 (Official Build) (64-bit) Clean install.

LaurenWags · 2019-05-08T21:17:20Z

@pixilatedpast we had an outage with Rewards earlier today. Can you please try again?

pixilatedpast · 2019-05-09T11:16:36Z

All good now. Thank you.

LaurenWags · 2019-05-09T12:47:45Z

great, thanks for reporting back @pixilatedpast!

etrokal · 2019-05-14T18:28:31Z

I'm having this problem. I did a fresh installation. Version 0.63.55 Chromium: 74.0.3729.131 (Official Build) (64-bit)

GeetaSarvadnya · 2019-05-15T07:03:30Z

@etrokal Can you please check now?

etrokal · 2019-05-15T13:13:00Z

I was able to generate it after closing Visual Studio Code. Maybe having other instances of Chromium/Electron interfere with the process somehow? Restarting Brave did nothing while VSCode was open. After the wallet was generated, everything started working fine.

brrrrrr · 2019-08-01T14:45:21Z

Same issue still. Even after restarting MacOS Mojave 10.14.5 I still get this message on Brave
Version 0.66.101 Chromium: 75.0.3770.142 (Official Build) (64-bit). Direct connection to internet. Also changed DNS to be sure and tried with direct mobile connection too.

LaurenWags · 2019-08-01T14:46:43Z

@brrrrrr there's currently an issue with the Rewards server: https://status.brave.com/

brrrrrr · 2019-08-01T19:07:33Z

Thanks, now it works like a charm.

thadfollowill · 2019-11-15T14:10:10Z

I'm facing this problem as well too, wondering if anyone has found a solution for this?

NejcZdovc · 2019-11-15T14:11:24Z

@thadfollowill we currently have some problems with the server, so that's why you probably see this error. We are working hard on fixing it. Please try again a little bit later. Thank you

CodingSpree · 2019-11-15T15:35:47Z

I am sure you had massive influx after yesterdays AMA.
Take your time.
NO RUSH :P

GeetaSarvadnya · 2019-11-15T17:14:16Z

It's up and working fine now!

dbsimeonov · 2021-05-13T14:28:24Z

Is anyone still experiencing this? I'm reproducing it on the latest version + Linux

NejcZdovc added the feature/rewards label Jan 17, 2019

NejcZdovc added this to the 1.x Backlog milestone Jan 17, 2019

NejcZdovc added the needs-investigation A bug not 100% confirmed/fixed label Jan 17, 2019

LaurenWags mentioned this issue Jan 22, 2019

fix users in a bad state due to 2962 #3046

Closed

cndouglas mentioned this issue Jan 22, 2019

brave://rewards fails to create wallet in certain browser profile state #2649

Closed

rebron removed this from the 1.x Backlog milestone Feb 7, 2019

NejcZdovc mentioned this issue Feb 18, 2019

Corrupted ledger state showing can't connect error #3396

Closed

NejcZdovc mentioned this issue Mar 5, 2019

Fixes corrupt wallet brave/brave-core#1839

Merged

19 tasks

btlechowski added the QA Pass-Win64 label Mar 13, 2019

rebron added the release-notes/include label Mar 13, 2019

LaurenWags added the QA Pass-macOS label Mar 18, 2019

GeetaSarvadnya added the QA Pass-Linux label Mar 19, 2019

kjozwiak mentioned this issue Apr 3, 2019

Release notes for 0.62.x (Release Channel) #3979

Closed

Can't open rewards settings - "Wallet creation failed" error #2997

Can't open rewards settings - "Wallet creation failed" error #2997

Comments

kolnogorov commented Jan 17, 2019 • edited Loading

Description

Steps to Reproduce

Actual result:

Expected result:

Reproduces how often:

Brave version (brave://version info)

Reproducible on current release:

Website problems only:

Additional Information

srirambv commented Jan 17, 2019

simonhong commented Jan 17, 2019

kolnogorov commented Jan 17, 2019

Brave-Matt commented Jan 18, 2019

LaurenWags commented Jan 22, 2019 • edited Loading

LaurenWags commented Jan 22, 2019

cndouglas commented Jan 22, 2019

simonhong commented Jan 23, 2019 • edited Loading

NejcZdovc commented Jan 23, 2019

LaurenWags commented Jan 23, 2019

kolnogorov commented Jan 24, 2019

LaurenWags commented Jan 24, 2019

pitosalas commented Jan 25, 2019 • edited Loading

eduardonunesp commented Jan 30, 2019 • edited Loading

GeetaSarvadnya commented Feb 18, 2019

andrewmurraytv commented Feb 24, 2019

puckmugger commented Feb 24, 2019

AntonioPrimera commented Feb 24, 2019

twostoryhouse commented Feb 26, 2019

bsclifton commented Feb 26, 2019

Xyanidenz commented Mar 12, 2019

andrewmurraytv commented Mar 12, 2019

andrewmurraytv commented Mar 12, 2019

btlechowski commented Mar 13, 2019 • edited by GeetaSarvadnya Loading

klick commented Mar 21, 2019

cndouglas commented Mar 21, 2019

klick commented Mar 21, 2019

Pwn3rr commented May 8, 2019

andrewmurraytv commented May 8, 2019 via email

pixilatedpast commented May 8, 2019

LaurenWags commented May 8, 2019

pixilatedpast commented May 9, 2019

LaurenWags commented May 9, 2019

etrokal commented May 14, 2019

GeetaSarvadnya commented May 15, 2019

etrokal commented May 15, 2019

brrrrrr commented Aug 1, 2019

LaurenWags commented Aug 1, 2019

brrrrrr commented Aug 1, 2019 via email • edited by LaurenWags Loading

thadfollowill commented Nov 15, 2019

NejcZdovc commented Nov 15, 2019

CodingSpree commented Nov 15, 2019

GeetaSarvadnya commented Nov 15, 2019

dbsimeonov commented May 13, 2021

kolnogorov commented Jan 17, 2019 •

edited

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LaurenWags commented Jan 22, 2019 •

edited

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simonhong commented Jan 23, 2019 •

edited

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pitosalas commented Jan 25, 2019 •

edited

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eduardonunesp commented Jan 30, 2019 •

edited

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btlechowski commented Mar 13, 2019 •

edited by GeetaSarvadnya

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brrrrrr commented Aug 1, 2019 via email •

edited by LaurenWags

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