Rewards popup doesn't show on Nightly

[srirambv]

Description

Rewards popup doesn't show on Nightly

Steps to Reproduce

1. Install an older version of nightly
2. Update to the current nightly public build (0.69.77)
3. Click on rewards panel, doesn't show the panel just a small box

Actual result:

Expected result:

Panel should be shown

Reproduces how often:

Easy on my machine

Brave version (brave://version info)

Brave	0.69.77 Chromium: 76.0.3809.62 (Official Build) nightly (64-bit)
Revision	7b77856b3aa34d72f246d12340fc1ded8b2c0e83-refs/branch-heads/3809@{#798}
OS	Linux

Version/Channel Information:

• Can you reproduce this issue with the current release? No
• Can you reproduce this issue with the beta channel? No
• Can you reproduce this issue with the dev channel? No
• Can you reproduce this issue with the nightly channel? Yes

Other Additional Information:

• Does the issue resolve itself when disabling Brave Shields? N/A
• Does the issue resolve itself when disabling Brave Rewards? No
• Is the issue reproducible on the latest version of Chrome? N/A

Miscellaneous Information:

Close and restart browser doesn't fix the issue

[LaurenWags]

This is intermittently reproducible when you have a notification on the BAT logo.
Steps I used to reproduce:

1. Install 0.69.47 with staging variables set
2. Enable rewards.
3. Restore a wallet that will produce a notification (ad grant, back up wallet, insufficient funds, etc).
4. Don't dismiss notification.
5. Upgrade to 0.69.77.
6. Click on BAT logo --> panel doesn't open, see white box instead.
   

[GeetaSarvadnya]

I have seen this issue once in Beta channel 0.68.114. Steps which I have followed to reproduce the issue:

1. clean profile 0.68.113 (Staging env, reconcile interval was set to 2 mins)
2. claim grants
3. added few sites to a-c table (verified+non verified)
4. kept browser idle for a couple of hours
5. got 29 counter-notification on BAT logo
6. upgraded profile to 0.68.114
7. after upgrade click on BAT logo did not open up the rewards panel

[LaurenWags]

@NejcZdovc we've got a report of this in from community as well: https://community.brave.com/t/unable-to-open-brave-rewards-with-triangle-icon-in-internet-search-box/75914

This has now hit beta channel and will likely be affecting more users.

cc @rebron @alexwykoff

[LaurenWags]

+1 from community: https://community.brave.com/t/problem-mounting-rewards-panel/76917

[GeetaSarvadnya]

Verification passed on

Brave	0.69.115 Chromium: 76.0.3809.100 (Official Build) beta (64-bit)
Revision	ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990}
OS	Windows 10 OS Version 1803 (Build 17134.523)

• The issue is reproducible in the old builds 0.68.113/0.68.116/0.69.77
• Verified the STR from the description
• Verified the test plan from Fixes blank panel brave-core#3201
• Verified the STR from Rewards popup doesn't show on Nightly #5336 (comment) and Rewards popup doesn't show on Nightly #5336 (comment) - the issue is fixed and working fine

Verification passed on

Brave	0.69.116 Chromium: 76.0.3809.100 (Official Build) beta (64-bit)
Revision	ed9d447d30203dc5069e540f05079e493fc1c132-refs/branch-heads/3809@{#990}
OS	Ubuntu 18.04 LTS

• Verified the test plan from Fixes blank panel brave-core#3201
• Verified STR from the description
• Verified STR from Rewards popup doesn't show on Nightly #5336 (comment) and Rewards popup doesn't show on Nightly #5336 (comment)

Verified passed with

Brave	0.69.124 Chromium: 76.0.3809.132 (Official Build) (64-bit)
Revision	fd1acc410994a7a68ac25bc77513d443f3130860-refs/branch-heads/3809@{#1035}
OS	Mac OS X

• reproduced the issue on 0.68.132 with the profile from test plan

• upgraded to 0.69.124 and verified the issue no longer occurred. Was also able to dismiss the notifications that had been generated while the panel was a small white box.

• Verified the test plan from Fixes blank panel brave-core#3201
• Verified STR from the description
• Verified STR from Rewards popup doesn't show on Nightly #5336 (comment) and Rewards popup doesn't show on Nightly #5336 (comment)

[devcshort]

I'm getting this issue on version 0.68.132 / Windows 10

[jonathansampson]

@devcshort Can you inspect that window, and see what the console says? I suspect there's a problem calling .toString off an object somewhere. Would love your assistance in confirming.

[devcshort]

@jonathansampson

[jonathansampson]

@devcshort Thank you. I suspect you're seeing the same issue as another user. I just did a quick debugging session with them, and we found that l.total was undefined in the render method. I've shared this with the team, and we'll be working on a fix for 0.69.x.

[LaurenWags]

See #5987 (comment) for ways to trigger white box from panel on 0.68.134.

[GeetaSarvadnya]

I am able to reproduce the scenarios mentioned in the comments #5987 (comment) and #5987 (comment) in brave version 0.68.135

[btlechowski]

Reproduced on

Brave	0.68.135 Chromium: 77.0.3865.75 (Official Build) (64-bit)
Revision	201e747d032611c5f2785cae06e894cf85be7f8a-refs/branch-heads/3865@{#776}
OS	Ubuntu 18.04 LTS

[GeetaSarvadnya]

Verification passed on

Brave	0.68.138 Chromium: 77.0.3865.75 (Official Build) (64-bit)
Revision	201e747d032611c5f2785cae06e894cf85be7f8a-refs/branch-heads/3865@{#776}
OS	Windows 10 OS Version 1803 (Build 17134.1006)

• Verified the STR from the description
• Verified the test plan from Fixes blank panel brave-core#3201
• Verified Rewards popup doesn't show on Nightly #5336 (comment) and Rewards popup doesn't show on Nightly #5336 (comment) - white popup issue no longer exists

Verification passed on

Brave	0.68.138 Chromium: 77.0.3865.75 (Official Build) (64-bit)
Revision	201e747d032611c5f2785cae06e894cf85be7f8a-refs/branch-heads/3865@{#776}
OS	Ubuntu 18.04 LTS

• Verified the STR from the description
• Verified the test plan from Fixes blank panel brave-core#3201
• Verified Rewards popup doesn't show on Nightly #5336 (comment) and Rewards popup doesn't show on Nightly #5336 (comment) - white popup issue no longer exists

Verification PASSED on macOS 10.14.6 x64 using the following build:

Brave	0.68.138 Chromium: 77.0.3865.75 (Official Build) (64-bit)
Revision	201e747d032611c5f2785cae06e894cf85be7f8a-refs/branch-heads/3865@{#776}
OS	macOS Version 10.14.6 (Build 18G95)

• Verified STR outlined under Rewards popup doesn't show on Nightly #5336 (comment)
• Verified STR outlined under Fixes blank panel brave-core#3201