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Messages lost in transit, devices out of sync #6925

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MathiasRenner opened this issue Jun 23, 2018 · 9 comments
Closed

Messages lost in transit, devices out of sync #6925

MathiasRenner opened this issue Jun 23, 2018 · 9 comments
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P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@MathiasRenner
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Description

It happened to me that several messages were lost in transit using the flagship app Riot. Also, I sometimes encountered sync problems between devices.

Steps to reproduce

I cannot describe steps to reproduce, basically wanna just share my experience. Matthew, an admin from the MatrixHQ chat room proposed to at least open an issue about it here.

I just can say that I tried out different use cases:

  • encr on and off,
  • contacting users on different servers/same matrix server,
  • different devices/single device.

Version information

Riot on Desktop on Debian 9, and Android (LineageOS). All latest versions.
@ara4n
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ara4n commented Jun 23, 2018

what do you mean by 'lost in transit'? that they were never sent to the room? or were undecryptable for other people in the room? what sort of sync problems were you seeing between your own devices? undecryptable messages or missing messages or old history?

What server was this on?

@MathiasRenner
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MathiasRenner commented Jun 23, 2018 •
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@ara4n Lost in transit = were never sent to the room.

Sync problem = order of messages turned around: I send message A and B. The receiver devices got B and then A. On my side the desktop app or Android app showed not the same but one of them A and B and the other one B and A.
This happend especially in combination with sending media (audio or image) and text messages. After some time, like 1h or so, the sync was OK again. This might be related to the performance issues.

I always used the disroot.org server with my account. The receivers were either on that one, matrix.org or other synapse servers.

In addition, upload of media in general was very slow, and sometimes did not upload at all. But I got the feeling that you have the performance problems alread on your issue list.

Also calling did not work well on Android and Desktop, I think I got it working only once, at other times it did not establish the call to the other participant. Probably also related to performance issues.

@Thovthe
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Thovthe commented Jun 23, 2018 •
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I am encountering the same problem with messages not getting to the other side between two accounts on matrix.org. (Android clients)

I don't have both clients to fiddle with right now but the other party called me (pstn because riot didn't work) and swears that they never received a few of my messages from yesterday.

Summary:
Android clients
Silently dropped messages on matrix.org
Calls not connecting

@lampholder lampholder added T-Defect P1 S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Jun 25, 2018
@eeeeeta
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eeeeeta commented Jun 25, 2018

fwiw, I've also found that matrix.org can occasionally delay messages sent in a 1:1 room between a matrix.org user and me on my own HS, waiting up to a week to send the message, or just not sending it until my synapse is restarted.

@Thovthe
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Thovthe commented Jul 11, 2018

Can anyone think of a good way to test this? I think the issue may have disappeared.

@yousefamar
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I don't know if this is the same issue, but I've been having messages not show up randomly recently until I fully close element (desktop) and reopen it again. Could it be related? My console just gives a bunch of these, which don't seem related (rageshake.js)

image

@t3chguy
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t3chguy commented Jul 12, 2021

Definitely not the same issue @yousefamar

su-ex added a commit to SchildiChat/element-web that referenced this issue Oct 25, 2021
@su-ex
Merge tag 'v1.9.3' into sc
d37fc69 
* Convert the "Cryptography" settings panel to an HTML table to assist screen reader users. ([\element-hq#6968](matrix-org/matrix-react-sdk#6968)). Contributed by [andybalaam](https://github.com/andybalaam).
* Swap order of private space creation and tweak copy ([\element-hq#6967](matrix-org/matrix-react-sdk#6967)). Fixes element-hq#18768 and element-hq#18768.
* Add spacing to Room settings - Notifications subsection ([\#6962](matrix-org/matrix-react-sdk#6962)). Contributed by [CicadaCinema](https://github.com/CicadaCinema).
* Use HTML tables for some tabular user interface areas, to assist with screen reader use ([\element-hq#6955](matrix-org/matrix-react-sdk#6955)). Contributed by [andybalaam](https://github.com/andybalaam).
* Fix space invite edge cases ([\element-hq#6884](matrix-org/matrix-react-sdk#6884)). Fixes element-hq#19010 element-hq#17345 and element-hq#19010.
* Allow options to cascade kicks/bans throughout spaces ([\element-hq#6829](matrix-org/matrix-react-sdk#6829)). Fixes element-hq#18969 and element-hq#18969.
* Make public space alias field mandatory again ([\element-hq#6921](matrix-org/matrix-react-sdk#6921)). Fixes element-hq#19003 and element-hq#19003.
* Add progress bar to restricted room upgrade dialog ([\element-hq#6919](matrix-org/matrix-react-sdk#6919)). Fixes element-hq#19146 and element-hq#19146.
* Add customisation point for visibility of invites and room creation ([\element-hq#6922](matrix-org/matrix-react-sdk#6922)). Fixes element-hq#19331 and element-hq#19331.
* Inhibit `Unable to get validated threepid` error during UIA ([\element-hq#6928](matrix-org/matrix-react-sdk#6928)). Fixes element-hq#18883 and element-hq#18883.
* Tweak room list skeleton UI height and behaviour ([\element-hq#6926](matrix-org/matrix-react-sdk#6926)). Fixes element-hq#18231 element-hq#16581 and element-hq#18231.
* If public room creation fails, retry without publishing it ([\#6872](matrix-org/matrix-react-sdk#6872)). Fixes element-hq#19194 and element-hq#19194. Contributed by [AndrewFerr](https://github.com/AndrewFerr).
* Iterate invite your teammates to Space view ([\element-hq#6925](matrix-org/matrix-react-sdk#6925)). Fixes element-hq#18772 and element-hq#18772.
* Make placeholder more grey when no input ([\element-hq#6840](matrix-org/matrix-react-sdk#6840)). Fixes element-hq#17243 and element-hq#17243. Contributed by [wlach](https://github.com/wlach).
* Respect tombstones in locally known rooms for Space children ([\element-hq#6906](matrix-org/matrix-react-sdk#6906)). Fixes element-hq#19246 element-hq#19256 and element-hq#19246.
* Improve emoji shortcodes generated from annotations ([\element-hq#6907](matrix-org/matrix-react-sdk#6907)). Fixes element-hq#19304 and element-hq#19304.
* Hide kick & ban options in UserInfo when looking at own profile ([\element-hq#6911](matrix-org/matrix-react-sdk#6911)). Fixes element-hq#19066 and element-hq#19066.
* Add progress bar to Community to Space migration tool ([\element-hq#6887](matrix-org/matrix-react-sdk#6887)). Fixes element-hq#19216 and element-hq#19216.
* Fix leave space cancel button exploding ([\element-hq#6966](matrix-org/matrix-react-sdk#6966)).
* Fix edge case behaviour of the space join spinner for guests ([\element-hq#6972](matrix-org/matrix-react-sdk#6972)). Fixes element-hq#19359 and element-hq#19359.
* Convert emoticon to emoji at the end of a line on send even if the cursor isn't there ([\element-hq#6965](matrix-org/matrix-react-sdk#6965)). Contributed by [SimonBrandner](https://github.com/SimonBrandner).
* Fix text overflows button on Home page ([\#6898](matrix-org/matrix-react-sdk#6898)). Fixes element-hq#19180 and element-hq#19180. Contributed by [oliver-pham](https://github.com/oliver-pham).
* Space Room View should react to join rule changes down /sync ([\#6945](matrix-org/matrix-react-sdk#6945)). Fixes element-hq#19390 and element-hq#19390.
* Hide leave section button if user isn't in the room e.g peeking ([\element-hq#6920](matrix-org/matrix-react-sdk#6920)). Fixes element-hq#17410 and element-hq#17410.
* Fix bug where room list would get stuck showing no rooms ([\element-hq#6939](matrix-org/matrix-react-sdk#6939)). Fixes element-hq#19373 and element-hq#19373.
* Update room settings dialog title when room name changes ([\element-hq#6916](matrix-org/matrix-react-sdk#6916)). Fixes element-hq#17480 and element-hq#17480. Contributed by [psrpinto](https://github.com/psrpinto).
* Fix editing losing emote-ness and rainbow-ness of messages ([\element-hq#6931](matrix-org/matrix-react-sdk#6931)). Fixes element-hq#19350 and element-hq#19350.
* Remove semicolon from notifications panel ([\element-hq#6930](matrix-org/matrix-react-sdk#6930)). Contributed by [robintown](https://github.com/robintown).
* Prevent profile image in left panel's backdrop from being selected ([\element-hq#6924](matrix-org/matrix-react-sdk#6924)). Contributed by [rom4nik](https://github.com/rom4nik).
* Validate that the phone number verification field is filled before allowing user to submit ([\element-hq#6918](matrix-org/matrix-react-sdk#6918)). Fixes element-hq#19316 and element-hq#19316. Contributed by [VFermat](https://github.com/VFermat).
* Updated how save button becomes disabled in room settings to listen for all fields instead of the most recent ([\element-hq#6917](matrix-org/matrix-react-sdk#6917)). Contributed by [LoganArnett](https://github.com/LoganArnett).
* Use FocusLock around ContextMenus to simplify focus management ([\element-hq#6311](matrix-org/matrix-react-sdk#6311)). Fixes element-hq#19259 and element-hq#19259.
* Fix space hierarchy pagination ([\element-hq#6908](matrix-org/matrix-react-sdk#6908)). Fixes element-hq#19276 and element-hq#19276.
* Fix spaces keyboard shortcuts not working for last space ([\element-hq#6909](matrix-org/matrix-react-sdk#6909)). Fixes element-hq#19255 and element-hq#19255.
* Use fallback avatar only for DMs with 2 people. ([\element-hq#6895](matrix-org/matrix-react-sdk#6895)). Fixes element-hq#18747 and element-hq#18747. Contributed by [andybalaam](https://github.com/andybalaam).
williamkray added a commit to williamkray/element-web that referenced this issue Nov 9, 2021
@williamkray
Merge tag 'v1.9.3' into develop
fc62e0a 
* Convert the "Cryptography" settings panel to an HTML table to assist screen reader users. ([\element-hq#6968](matrix-org/matrix-react-sdk#6968)). Contributed by [andybalaam](https://github.com/andybalaam).
* Swap order of private space creation and tweak copy ([\element-hq#6967](matrix-org/matrix-react-sdk#6967)). Fixes element-hq#18768 and element-hq#18768.
* Add spacing to Room settings - Notifications subsection ([\#6962](matrix-org/matrix-react-sdk#6962)). Contributed by [CicadaCinema](https://github.com/CicadaCinema).
* Use HTML tables for some tabular user interface areas, to assist with screen reader use ([\element-hq#6955](matrix-org/matrix-react-sdk#6955)). Contributed by [andybalaam](https://github.com/andybalaam).
* Fix space invite edge cases ([\element-hq#6884](matrix-org/matrix-react-sdk#6884)). Fixes element-hq#19010 element-hq#17345 and element-hq#19010.
* Allow options to cascade kicks/bans throughout spaces ([\element-hq#6829](matrix-org/matrix-react-sdk#6829)). Fixes element-hq#18969 and element-hq#18969.
* Make public space alias field mandatory again ([\element-hq#6921](matrix-org/matrix-react-sdk#6921)). Fixes element-hq#19003 and element-hq#19003.
* Add progress bar to restricted room upgrade dialog ([\element-hq#6919](matrix-org/matrix-react-sdk#6919)). Fixes element-hq#19146 and element-hq#19146.
* Add customisation point for visibility of invites and room creation ([\element-hq#6922](matrix-org/matrix-react-sdk#6922)). Fixes element-hq#19331 and element-hq#19331.
* Inhibit `Unable to get validated threepid` error during UIA ([\element-hq#6928](matrix-org/matrix-react-sdk#6928)). Fixes element-hq#18883 and element-hq#18883.
* Tweak room list skeleton UI height and behaviour ([\element-hq#6926](matrix-org/matrix-react-sdk#6926)). Fixes element-hq#18231 element-hq#16581 and element-hq#18231.
* If public room creation fails, retry without publishing it ([\#6872](matrix-org/matrix-react-sdk#6872)). Fixes element-hq#19194 and element-hq#19194. Contributed by [AndrewFerr](https://github.com/AndrewFerr).
* Iterate invite your teammates to Space view ([\element-hq#6925](matrix-org/matrix-react-sdk#6925)). Fixes element-hq#18772 and element-hq#18772.
* Make placeholder more grey when no input ([\element-hq#6840](matrix-org/matrix-react-sdk#6840)). Fixes element-hq#17243 and element-hq#17243. Contributed by [wlach](https://github.com/wlach).
* Respect tombstones in locally known rooms for Space children ([\element-hq#6906](matrix-org/matrix-react-sdk#6906)). Fixes element-hq#19246 element-hq#19256 and element-hq#19246.
* Improve emoji shortcodes generated from annotations ([\element-hq#6907](matrix-org/matrix-react-sdk#6907)). Fixes element-hq#19304 and element-hq#19304.
* Hide kick & ban options in UserInfo when looking at own profile ([\element-hq#6911](matrix-org/matrix-react-sdk#6911)). Fixes element-hq#19066 and element-hq#19066.
* Add progress bar to Community to Space migration tool ([\element-hq#6887](matrix-org/matrix-react-sdk#6887)). Fixes element-hq#19216 and element-hq#19216.
* Fix leave space cancel button exploding ([\element-hq#6966](matrix-org/matrix-react-sdk#6966)).
* Fix edge case behaviour of the space join spinner for guests ([\element-hq#6972](matrix-org/matrix-react-sdk#6972)). Fixes element-hq#19359 and element-hq#19359.
* Convert emoticon to emoji at the end of a line on send even if the cursor isn't there ([\element-hq#6965](matrix-org/matrix-react-sdk#6965)). Contributed by [SimonBrandner](https://github.com/SimonBrandner).
* Fix text overflows button on Home page ([\#6898](matrix-org/matrix-react-sdk#6898)). Fixes element-hq#19180 and element-hq#19180. Contributed by [oliver-pham](https://github.com/oliver-pham).
* Space Room View should react to join rule changes down /sync ([\#6945](matrix-org/matrix-react-sdk#6945)). Fixes element-hq#19390 and element-hq#19390.
* Hide leave section button if user isn't in the room e.g peeking ([\element-hq#6920](matrix-org/matrix-react-sdk#6920)). Fixes element-hq#17410 and element-hq#17410.
* Fix bug where room list would get stuck showing no rooms ([\element-hq#6939](matrix-org/matrix-react-sdk#6939)). Fixes element-hq#19373 and element-hq#19373.
* Update room settings dialog title when room name changes ([\element-hq#6916](matrix-org/matrix-react-sdk#6916)). Fixes element-hq#17480 and element-hq#17480. Contributed by [psrpinto](https://github.com/psrpinto).
* Fix editing losing emote-ness and rainbow-ness of messages ([\element-hq#6931](matrix-org/matrix-react-sdk#6931)). Fixes element-hq#19350 and element-hq#19350.
* Remove semicolon from notifications panel ([\element-hq#6930](matrix-org/matrix-react-sdk#6930)). Contributed by [robintown](https://github.com/robintown).
* Prevent profile image in left panel's backdrop from being selected ([\element-hq#6924](matrix-org/matrix-react-sdk#6924)). Contributed by [rom4nik](https://github.com/rom4nik).
* Validate that the phone number verification field is filled before allowing user to submit ([\element-hq#6918](matrix-org/matrix-react-sdk#6918)). Fixes element-hq#19316 and element-hq#19316. Contributed by [VFermat](https://github.com/VFermat).
* Updated how save button becomes disabled in room settings to listen for all fields instead of the most recent ([\element-hq#6917](matrix-org/matrix-react-sdk#6917)). Contributed by [LoganArnett](https://github.com/LoganArnett).
* Use FocusLock around ContextMenus to simplify focus management ([\element-hq#6311](matrix-org/matrix-react-sdk#6311)). Fixes element-hq#19259 and element-hq#19259.
* Fix space hierarchy pagination ([\element-hq#6908](matrix-org/matrix-react-sdk#6908)). Fixes element-hq#19276 and element-hq#19276.
* Fix spaces keyboard shortcuts not working for last space ([\element-hq#6909](matrix-org/matrix-react-sdk#6909)). Fixes element-hq#19255 and element-hq#19255.
* Use fallback avatar only for DMs with 2 people. ([\element-hq#6895](matrix-org/matrix-react-sdk#6895)). Fixes element-hq#18747 and element-hq#18747. Contributed by [andybalaam](https://github.com/andybalaam).
@MadLittleMods
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In addition, upload of media in general was very slow, and sometimes did not upload at all.

Related to #21343

order of messages turned around: I send message A and B. The receiver devices got B and then A. On my side the desktop app or Android app showed not the same but one of them A and B and the other one B and A.
This happend especially in combination with sending media (audio or image) and text messages. After some time, like 1h or so, the sync was OK again. This might be related to the performance issues.

Related to:

@MadLittleMods
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Closing in favor of linked issues. Anything I missed should be moved to its own dedicated issue.

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@MadLittleMods @yousefamar @ara4n @lampholder @MathiasRenner @t3chguy @Thovthe @eeeeeta