Enabled stickers don't show up

[agherzan]

Description

I have a local installation of riot web in a docker container. I face an issue where even if I enable a sticker pack, they still don't show up in the sticker menu which returns "You don't currently have any stickerpacks enabled" no matter what.

Steps to reproduce

• enable sticker pack
• add a sticker in a room

Logs:

Error requesting new widget instance 
XMLHttpRequest { seq_id: 7, id: "7: POST https://scalar.vector.im/api/widgets/request?scalar_token=5d10333e3352bf0ecd8277c1f46aa3e446f0c19b&v=1.1", _id: "7: POST https://scalar.vector.im/api/widgets/request?scalar_token=5d10333e3352bf0ecd8277c1f46aa3e446f0c19b&v=1.1", timeoutTimer: 10, statusCode: 409, body: {…}, onreadystatechange: r(), readyState: 4, timeout: 0, withCredentials: false }
ScalarClient.js:111:16
    value ScalarClient.js:111
    o util.js:16
    _settlePromiseFromHandler promise.js:512
    _settlePromise promise.js:569
    _settlePromise0 promise.js:614
    _settlePromises promise.js:694
    _fulfill promise.js:638
    i nodeback.js:42
    u index.js:294
    r index.js:244

Widget already exists 
XMLHttpRequest
​_id: "7: POST https://scalar.vector.im/api/widgets/request?scalar_token=5d10333e3352bf0ecd8277c1f46aa3e446f0c19b&v=1.1"
​body: Object { message: "User has already added this widget type", data: {…} }
​id: "7: POST https://scalar.vector.im/api/widgets/request?scalar_token=5d10333e3352bf0ecd8277c1f46aa3e446f0c19b&v=1.1"
​mozAnon: false
​mozSystem: false
​onabort: null
​onerror: null
​onload: null
​onloadend: null
​onloadstart: null
​onprogress: null
​onreadystatechange: function r()
​ontimeout: null
​readyState: 4
​response: "{\"message\":\"User has already added this widget type\",\"data\":{\"wurl\":\"https://scalar.vector.im/api/widgets/id/4b19182b-e8d7-46be-a48c-0b693c7e5c04/stickers.html\",\"id\":\"4b19182b-e8d7-46be-a48c-0b693c7e5c04\"}}"
​
responseText: "{\"message\":\"User has already added this widget type\",\"data\":{\"wurl\":\"https://scalar.vector.im/api/widgets/id/4b19182b-e8d7-46be-a48c-0b693c7e5c04/stickers.html\",\"id\":\"4b19182b-e8d7-46be-a48c-0b693c7e5c04\"}}"
​
responseType: ""
​responseURL: "https://scalar.vector.im/api/widgets/request?scalar_token=5d10333e3352bf0ecd8277c1f46aa3e446f0c19b&v=1.1"
​responseXML: null
​seq_id: 7
​status: 409
​statusCode: 409
​statusText: "Conflict"
​timeout: 0
​
timeoutTimer: 10
​
upload: XMLHttpRequestUpload { onloadstart: null, onprogress: null, onabort: null, … }
​
withCredentials: false
​
<prototype>: XMLHttpRequestPrototype { open: open(), setRequestHeader: setRequestHeader(), send: send(), … }
PurchaseAssetButton.js:96:20

Version information

• Platform: web (in-browser)
• Browser: Firefox 66.0.5 (64-bit)
• OS: Arch Linux
• URL: Priavate server, riot-web 1.1.0

[lampholder]

How do your integrations_ui_url, integrations_rest_url and integrations_widgets_urls settings compare with https://riot.im/app/config.json ?

[agherzan]

Yes. I found the issue. Somehow it messes with this if you login to matrix.org, logout and login to an onprem instance. Clear cache fixed this on android and also in Firefox. It should be easy to reproduce.