update issue templates

* update issue templates

* update issue templates

* update issue templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,50 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: 'type: bug, triage me'
+assignees: ''
+
+---
+
+Thanks for stopping by to let us know something could be better!
+
+---
+**PLEASE READ** 
+
+If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/). This will ensure a timely response. 
+
+Discover additional support services for the Google Maps Platform, including developer communities, technical guidance, and expert support at the Google Maps Platform [support resources page](https://developers.google.com/maps/support/). 
+
+If your bug or feature request is not related to this particular library, please visit the Google Maps Platform [issue trackers](https://developers.google.com/maps/support/#issue_tracker).
+
+Check for answers on StackOverflow with the [google-maps](http://stackoverflow.com/questions/tagged/google-maps) tag.
+
+---
+
+Please be sure to include as much information as possible:
+
+#### Environment details
+
+1. Specify the API at the beginning of the title (for example, "Places: ...")
+2. OS type and version
+3. Library version and other environment information
+
+#### Steps to reproduce
+
+  1. ?
+
+#### Code example
+
+```python
+# example
+```
+
+#### Stack trace
+```
+# example
+```
+
+Following these steps will guarantee the quickest resolution possible.
+
+Thanks!

.github/ISSUE_TEMPLATE/feature_request.md

@@ -0,0 +1,35 @@
+---
+name: Feature request
+about: Suggest an idea for this library
+title: ''
+labels: 'type: feature request, triage me'
+assignees: ''
+
+---
+
+Thanks for stopping by to let us know something could be better!
+
+---
+**PLEASE READ** 
+
+If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/). This will ensure a timely response. 
+
+Discover additional support services for the Google Maps Platform, including developer communities, technical guidance, and expert support at the Google Maps Platform [support resources page](https://developers.google.com/maps/support/). 
+
+If your bug or feature request is not related to this particular library, please visit the Google Maps Platform [issue trackers](https://developers.google.com/maps/support/#issue_tracker).
+
+Check for answers on StackOverflow with the [google-maps](http://stackoverflow.com/questions/tagged/google-maps) tag.
+
+---
+
+ **Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+ **Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+ **Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+ **Additional context**
+Add any other context or screenshots about the feature request here.

.github/ISSUE_TEMPLATE/support_request.md

@@ -0,0 +1,21 @@
+---
+name: Support request
+about: If you have a support contract with Google, please create an issue in the Google
+  Cloud Support console.
+title: ''
+labels: 'triage me, type: question'
+assignees: ''
+
+---
+
+**PLEASE READ** 
+
+If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/). This will ensure a timely response. 
+
+Discover additional support services for the Google Maps Platform, including developer communities, technical guidance, and expert support at the Google Maps Platform [support resources page](https://developers.google.com/maps/support/). 
+
+If your bug or feature request is not related to this particular library, please visit the Google Maps Platform [issue trackers](https://developers.google.com/maps/support/#issue_tracker).
+
+Check for answers on StackOverflow with the [google-maps](http://stackoverflow.com/questions/tagged/google-maps) tag.
+
+---