Can't change customer group when placing an admin order

[gaurav-473]

When ordering in the admin, we can't change the customer group when creating a new customer while creating an order.

Preconditions

1. Magento 2.3
2. Several Customer Groups created

Steps to reproduce

1. In admin select Sales->Orders.
2. Select Create New Order
3. Select Create New Customer
4. Under Account Information, change the group.

Expected result

1. Selected customer group stays selected in select box.
2. Product prices are updated for the group.

Actual result

1. Wait overlay comes up, twice.
2. Customer group goes back to the default.
3. Email input box to the right is cleared.
4. Product prices stay the same.

Note: this issue is similiar to #7974 and #6162

[magento-engcom-team]

Hi @gauravagarwal1001. Thank you for your report.
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Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me 2.3-develop instance - upcoming 2.3.x release

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@gauravagarwal1001 do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[magento-engcom-team]

Hi @shikhamis11. Thank you for working on this issue.
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[shikhamis11]

@magento-engcom-team give me 2.3-develop instance

[magento-engcom-team]

Hi @shikhamis11. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @shikhamis11, here is your Magento instance.
Admin access: https://i-21144-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[magento-engcom-team]

✅ Confirmed by @shikhamis11
Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-98214, MAGETWO-98215 were created

Issue Available: @shikhamis11, You will be automatically unassigned. Contributors/Maintainers can claim this issue to continue. To reclaim and continue work, reassign the ticket to yourself.

[magento-engcom-team]

Hi @gauravagarwal1001. Thank you for your report.
The issue has been fixed in #21145 by @gauravagarwal1001 in 2.3-develop branch
Related commit(s):

• 76468502c720ae637c3c61382dfd57a40c071ad1

The fix will be available with the upcoming 2.3.2 release.

[magento-engcom-team]

Hi @gauravagarwal1001. Thank you for your report.
The issue has been fixed in #21239 by @amol2jcommerce in 2.2-develop branch
Related commit(s):

• d77bc6acaccaecddc4bda3415d268ed21ef94981

The fix will be available with the upcoming 2.2.9 release.

[kunzi]

I'm still having this issue in Magento 2.3.3. Is there a way to fix this?

[wouter-toppy]

I'm having the same issue still on 2.3.3. can't find a patch

[wouter-toppy]

@kunzi i found this topic: https://stackoverflow.com/questions/23255545/magento-ce-customer-groups-changing-not-saving

specialy the comment:

I know it is old thread but the issue was in Settings > Customers > Customer Configuration(in your admin panel) . Please set Enable Automatic Assignment to Customer Group to no.

after setting this to 0 the problem is solved ;-)

[web4exposure-org]

@wouter-toppy
This is not a fix for me, it does make it possible to change the customer group from the backend, but it will also disallow a guest customer to order with a certain (VAT-determined) customer group from the frontend.

I assume an override of the Mage classes will be required to fix both these cases.

[magedev218]

I am still facing the same issue on Magento version 2.3.3. I have selected YES for Enable Automatic Assignment to Customer Group for Guest Customer with valid VAT ID. Also patch doesnot works for me.

Does any one have solution?

[DominicWatts]

@magedev218 the solution is to set to NO. With the option set to YES Magento is trying to validate the VAT ID - it's failing and reverting the customer group to default. This also affected customer group specific price rules on frontend for me.