Support
If you need any help with anything in the Mollie plugin or want to request a new feature, don't hesitate to contact us. We're always happy to help :)
German customers should use: meinsupport@mollie.com
International customers are requested to use: info@mollie.com
We may ask you to provide us some Mollie logs of your Shopware system. You can find these in the Shopware Backend as visible on the screenshot.
The Mollie logs appear in a separate log file. Please select a file: "mollie_..." see the logs. There are different files, depending on the environment (production, ...) as well as a single file for a specific date.
If you want to get more insight on upcoming events and errors you might want to open your plugin configuration and set the Log Level as low as possible (DEBUG). Please consider this will use more disk space.
Please keep in mind, that only logs of usually the last 14 days are kept by Shopware.
Please let us know how we did!
We're always trying to give our best and help you as good as possible.
Your honest feedback helps us to improve our services.
Thank you
