Infinite money glitch: Additional store credit being added to initial amount after order cancel

[KathiD303]

Describe the bug
If a customer uses Magento store credit in the checkout, gets redirected to Mollie and then cancels the payment by using the "previous page" link, the used store credit gets added to the initial store credit value every time this is done resulting in a severe money glitch.

Used versions

• Magento Version number(eg 2.3.5): 2.4.5-p6
• Open source/Enterprise/B2b: Commerce Cloud
• Mollie version number (Check configuration): 2.35.1

To Reproduce
Steps to reproduce the behavior:

1. Go to Magento checkout, use store credit for payment (do not pay 100% via store credit but only a partial value)
2. Click on any Mollie payment and get redirected to Mollie
3. Click on "previous page"
4. check cart: store credit was added to initial value

Expected behavior
Store credit stays the same after order cancellation

Actual behavior
used store credit gets added to inital store credit amount with every cancellation

Screenshots

Used store credit

Go back to cart

Used store credit was added to initial store credit

I am unsure if this can be reproduced in a M2 vanilla instance.

[Frank-Magmodules]

Hey @KathiD303, thanks for bringing up this issue.
Are you using the Adobe Commerce Store Credit feature for this, or are you using a third-party plugin?

[KathiD303]

Hi @Frank-Magmodules : yes, we are using the core feature you mentioned

[Frank-Magmodules]

Thank you, @KathiD303. We're currently looking into this matter and will provide an update shortly.

[KathiD303]

@Frank-Magmodules : is there something new about this issue?

[Frank-Magmodules]

Hi @KathiD303 , unfortunately, we don't have something usable at the moment. However, we're in the final stages of completing a pending release. Once that's done, we'll be able to dive into this right away. But, your assistance could accelerate the process. Could you kindly share the details of your store/environment with us here? This will enable us to promptly collaborate and resolve any issues together. Thanks a lot!

[Frank-Magmodules]

Hi There @KathiD303, I believe we've addressed your reported issue. Could you please reach out to me directly so we can review it together? Thank you!

[Frank-Magmodules]

Hello @KathiD303 , as per our email conversation, I wanted to inform you that we've just rolled out version 2.37.0. This update includes a fix for the reported issue and adds support for Reward Points on your Adobe Commerce store. Hopefully, everything is now working as expected! I'll go ahead and close this issue for now, but don't hesitate to get in touch if you require further assistance. Thanks again for your cooperation!