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What is TSupport?

TSupport is a bunch of clients we created for our TSI members so they can give support to Telegram users through a proper environment, built ex profeso for this task. This is the Android version of the client, based on the Official Telegram app for Android. It has some new features that official Telegram app doesn't, and some useless features have been removed.

Why an Android version?

First TSupport client was created for Windows desktops, but as our TSI volunteers used a great variety of Operating Systems, we made our best in order to create client versions for Linux and Mac as well.

Keeping in mind that some of our volunteers have their own lives, family, job and so, and they may not have access to their personal computer, we thought that it would be useful to make an Android version, so they can have quick access to the support system whenever and wherever they want.

New/Removed features

New features

• Unread messages first - Chats with unread messages are shown at the top of chat list – don't leave any question unanswered! 😉
• Mark as read - You can now mark conversations as read without sending any message.
• Refresh Chat List button - It will refresh the chat list if there's any problem with it.
• Own a chat - When you open a chat, an icon will be shown over user's profile picture when a team mate is already answering that user. You can as well unassign and reassign that chat to you. Say goodbye to double answers and stolen conversations!!
• Don't load users' profile pic - You can save storage and Internet data traffic enabling this feature.
• Link with Trello - Now you can link you TSupport app with Trello in order to download a list of open and solved issues. Inform users about the state of their notified issues, so they can feel as important as they really are.
• Templates support - You can easily create and edit templates from within the app itself (from a sent message or Templates menu in Settings).
• Templates keyboard - Holding the Emoji button will change standard keyboard for a special Template keyboard from where you will be able to insert any of your templates.
• Templates suggestion - When you start typing a message, a dropup list will show up with a list of matched templates – inserting templates is easier than ever!
• Clear cache - If app's size gets too big, just use this feature to free some space in your device.

Removed features

• Auto sync.
• Import contacts from device and related permission.
• SMS listener and related permission.
• Location functionality and related permission.
• Auto-start when system boots.
• Create new group.
• Create new secret chat.
• "Contact joined Telegram" notification.
• "Share contact info" and "Start secret chat" messages.
• Change background.
• Record voice notes.
• Edit name.
• Edit profile picture.
• Edit phone number.
• Edit username.