Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Blank room screen when resuming the app #5932

Closed
manuroe opened this issue Mar 28, 2022 · 7 comments · Fixed by #6565
Closed

Blank room screen when resuming the app #5932

manuroe opened this issue Mar 28, 2022 · 7 comments · Fixed by #6565
Labels
A-Timeline O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

Comments

@manuroe
Copy link
Member

manuroe commented Mar 28, 2022

Steps to reproduce

When reopening the app by taping notification or the app icon or by switching apps, the current displayed room can show an empty timeline:

Outcome

image

Your phone model

iPhone 13 Pro

Operating system version

iOS 15

Application version

1.8.8 but I saw it on earlier version

Homeserver

matrix.org

Will you send logs?

Yes
@manuroe manuroe added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Mar 28, 2022
@pixlwave pixlwave added A-Timeline S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Mar 29, 2022
@pixlwave
Copy link
Member

@manuroe Does the timeline show itself if you return to the room list and open the room again? Or does it need a force quit/clear cache to fix?

@manuroe
Copy link
Member Author

manuroe commented Mar 29, 2022

If you reopen the room from the room list, the timeline is displayed correctly.

@pixlwave pixlwave added the Z-WTF WTF issues: High impact, Low Effort label Mar 30, 2022
@almohajer
Copy link

did anyone fix this issue??

@pixlwave pixlwave added the O-Occasional Affects or can be seen by some users regularly or most users rarely label Apr 1, 2022
@pixlwave
Copy link
Member

pixlwave commented Apr 1, 2022

Hi @almohajer, not yet. This issue is still in our backlog.

@felher
Copy link

felher commented Apr 17, 2022 •
edited
Loading

Just wanted to let you that we have the same problem here. Same iOS version as far as I can tell but an iphone 7. Sometimes a force quit seems to be required to show the timeline again.

@manuroe manuroe added S-Critical Prevents work, causes data loss and/or has no workaround and removed S-Major Severely degrades major functionality or product features, with no satisfactory workaround Z-WTF WTF issues: High impact, Low Effort labels Aug 8, 2022
@manuroe
Copy link
Member Author

manuroe commented Aug 8, 2022

It looks to be part of the chronic issues. I increased the severity to treat as a P1.

Sadly, I got the issue only during weekends. See the linked rageshakes.
I wonder if it is related to a space selection. I mainly use my "Friends & Family" space on weekends.

@pixlwave
Copy link
Member

pixlwave commented Aug 9, 2022 •
edited
Loading

This can be reproduced on a device by

  1. Enabling the Network Link Conditioner with the Very Bad Network preset.
  2. Tapping any notification from Notification Centre to launch the app.

Edit: There seems to be another condition required for this to be 100% reproducible 😞

@ismailgulek ismailgulek mentioned this issue Aug 12, 2022
Merged
@manuroe manuroe mentioned this issue Aug 25, 2022
Closed
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
A-Timeline O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
Projects
None yet
Milestone
No milestone
Development

Successfully merging a pull request may close this issue.

Fix blank room screen element-hq/element-ios
4 participants
@almohajer @felher @pixlwave @manuroe