GO crash on startup

[Psi58]

GOcrash240110.zip
New for me, flagging it in case it is a more widespread issue.

Previously (3.12) I had GO running happily on 2 laptops, both running W10.
Installed 3.13, works fine (almost...*) on one, but on the older machine crashes after momentarily showing the GO menu bar.
I've tried installing as admin, cleaning/updating everything on the machine (including "tidy up leftovers" in BC Uninstaller) - no change.
Completely uninstalled GO, tried to reinstall 3.12 (which previously worked) - same issue.

This machine is maxed out with only 128GB SSD and 16GB RAM, so it just may be a resources issue? I've got a more beefy replacement machine on order, so hopefully this isn't a long-term problem for me. But I'm raising it in case whatever the cause is affects other users.

Relevant eventviewer log items attached. They don't mean much to me...

*: 1 sampleset that previously loaded OK now crashes while loading. Still investigating this.

[oleg68]

Could you post here a crash dump file? Usually it appears in the AppData\Local\CrashDumps subdirectory of the home user directory.

[Psi58]

Sure. However, it wasn't in that location (Windows Error Reporting was turned off).
I've turned it on, and now have the attached in C:\ProgramData\Microsoft\Windows\WER. Is this what you need?
WER.zip
Thanks.

[Larioant]

@oleg68 hi, the same problem happens to me. I attach .dmp file
GrandOrgue.exe.9592.dmp

[JPIL04]

bonjour, Même problème....Crash au démarrage . je lance GO, la barre de menu s'affiche , ainsi que la fenêtre avec l'avancement du chargement....et au bout d'une vingtaine de secondes, tout disparait - arrêt de GO avant même que le premier fichier WAV ne se charge.
Cela est arrivé une diziane de fois , depuis, je crois, la version 12 ou 13....J'utilise l'orgue de Alessandria de Piotr Grabowski. Je n'avais jamais eu de problème avant . Le premier plantage remonte vers le mois de avril, mai 2023 a peu près !
La seule solution d'y remédier est de réinstaller l'orgue dans un nouveau répertoire : décompacter le fichier source....et repartir avec l'orgue de base, comme pour la première fois.
Heureusement, j'ai sauvegardé les combinaisons et paramêtres, ce qui m'évite de tout reparamêtrer à chaque fois en faisant une importation des "settings" !
ci joint le fichier dmp du dernier bug, pas plus tard que samedi dernier !!!
GrandOrgue.exe.13416.dmp

[oleg68]

@Larioant @JPIL04 Thank you for the dump files. Could you also tell the exact version number of GrandOrgue the dumps belong to.

[oleg68]

WER. Is this what you need? WER.zip Thanks.

Unfortunally, no, it is not. I need a .dmp file.

[Larioant]

@oleg68 GrandOrgue v.2.12.1-1 Thank you for your time and effort on this project.

[Larioant]

Même problème....Crash au démarrage ........
@JPIL04
Cela m'est arrivé aussi comme tu dis, à partir de la version 12 ou 13, je ne m'en souviens plus. J'ai tout essayé, désinstaller, supprimer les entrées GO du registre, changer de dossier, cela n'a pas résolu le problème. C'est à peu près au moment où j'ai changé d'ordinateur pour passer à Win11 que je pensais que le problème venait du nouveau système d'exploitation.

It happened to me too as you say, from version 12 or 13, I don't remember. I tried everything, uninstalling, deleting GO entries from the registry, changing folders, it didn't fix the problem. It was right around the time I changed computers, switching to Win11, I thought the problem was with the new operating system.

[eturpault]

I do have also regularly GrandOrgue crashes on my Windows PC when I launch the application or when I open the Settings panel or when I load a sample set. Here for example a crash dump corresponding to a crash occurring when opening the Settings panel with GO v3.13.3-1.2
GrandOrgue.exe.9400.dmp

[Psi58]

WER. Is this what you need? WER.zip Thanks.

Unfortunally, no, it is not. I need a .dmp file.

Sorry, here it is GrandOrgue.exe.6480.dmp. v3.13.2-1.

(For anyone else as clueless as me at how to create crashdumps see here).

[oleg68]

@JPIL04

ci joint le fichier dmp du dernier bug, pas plus tard que samedi dernier !!! GrandOrgue.exe.13416.dmp

A quelle version de GO correspond ce .dmp exactement?

[oleg68]

@eturpault @Psi58 @Larioant @JPIL04 Could you try to reproduce this crash with the standard release 3.13.3-1 https://github.com/GrandOrgue/grandorgue/releases/tag/3.13.3-1 without installing, just extract the .zip and run it?

If you manage to get crash several times, please attach several crash dumps with the inormation what was your last action caused the crash.

[oleg68]

@Larioant

GrandOrgue v.2.12.1-1 Thank you for your time and effort on this project.

Such version of GrandOrgue does not exist.

[Larioant]

@oleg68 sorry for the error: it was v.3.13.1-1

[Larioant]

I extracted the folder of your link grandorgue-3.13.3-1.windows.x86_64.zip but by clicking on the executable GrandOrgue.exe (without installation), the program does not start and detects the following error:

13/01/2024 15:11:58: 15:11:58: Error: can't create file 'C:\Users...\Documents\GrandOrgue\Cache\F4118D328148BF61F71CA006AB6A3F001E25A577.idx' (error 2: The file could not be found specified.)
01/13/2024 15:11:58: 15:11:58: Error: Failed to write to 'C:\Users...\Documents\GrandOrgue\Cache\F4118D328148BF61F71CA006AB6A3F001E25A577.idx'

where am I wrong?

[Psi58]

Rebooted, re-downloaded https://github.com/GrandOrgue/grandorgue/releases/download/3.13.3-1/grandorgue-3.13.3-1.windows.x86_64.zip, unzipped, ran GrandOrgue.exe.
3 runs, each time the same behaviour.
GrandOrgue.exe.6656.dmp
GrandOrgue.exe.8648.dmp
GrandOrgue.exe.10728.dmp

[oleg68]

@Psi58 All your crashes were related to the ASIO drivers inside RtAudio.

Could you test GrandOrgue after disabling RtAudio: asio Settings->Audio-> SoundPorts ? Do the crashes still occur?

[Psi58]

@oleg68 can you explain how I can do that?
Obviously I can't change anything from within GO because of the crashes, and I can't find anywhere to edit the RtAudio settings anywhere else on my system. (I've tried searching in Settings, and the Device Manager).
Sorry if it's a stupid question, and thanks for your assistance.
In case it's relevant my MIDI/audio interface is Behringer UMC204HD, and I route the audio through Voicemeeter as a graphic equaliser, using the UMC ASIO driver. Perhaps I should temporarily uninstall this?

[eturpault]

I forgot to mention that I observe crashes since years, it is not linked to a recent SW version, I never took time to report it but as there is currently an opened issue about it, I jump in.
My assumption is that it has a link with the audio interface, as crashes occurs in my side randomly on one of the following use cases : application launch, settings window open or close, audio interface change, panic button press, sample set loading.
Here are crash dumps got with release 3.13.3-1, executed from the unzipped archive, the PortAudio WASAPI audio interface is used (only PortAudio is selected in my SoundPorts audio settings) :

• on loading GrandOrgue Demo sample set, two consecutive crashes :
  GrandOrgue.exe(1).9532.dmp
  GrandOrgue.exe.9532.dmp

• on opening settings window, two consecutive crashes :
  GrandOrgue.exe(1).9576.dmp
  GrandOrgue.exe.9576.dmp

• on clicking on the button "Change" in the Audio settings tab :
  GrandOrgue.exe.7884.dmp

• on clicking on the button "Change" in the Audio settings tab whereas PortAudio WDM-KS interface was in use :
  GrandOrgue.exe.6560.dmp

[oleg68]

@Psi58 I managed to reproduce the problem. Seems RtAudio broke ASIO support since GrandOrgue 3.13.2 (after this change: 53f4937). As a workaround I suggest to use PortAudio with ASIO.

I can't change anything from within GO because of the crashes, and I can't find anywhere to edit the RtAudio settings anywhere else on my system.

1. Download a working version of GrandOrgue, for example, 3.12.2 as a zip file. Unpack it to some directory.
2. Run GrandOrgue from this directory, go to Settings->Audio, deselect the RtAudio: asio sound port and change the device to something other, ex. PortAudio: asio: ...
3. Press OK. Exit from GrandOrgue
4. Run GrandOrgue 3.13.3 again. It should work.

In case it's relevant my MIDI/audio interface is Behringer UMC204HD, and I route the audio through Voicemeeter as a graphic equaliser, using the UMC ASIO driver

No, switch to using PortAudio with asio instead of RtAudio.

[Psi58]

1. Download a working version of GrandOrgue, for example, 3.12.2 as a zip file. Unpack it to some directory.

• Downloaded to \Downloads. Unpacked to \Downloads\GrandOrgue....

2. Run GrandOrgue from this directory, ...

• Same problem as before. Ran GrandOrgue.exe, crashed after ~1 second.
  GrandOrgue.exe.4936.dmp

Perhaps there is some remnant of the previous configuration that I need to remove?

[oleg68]

@Psi58 GrandOrgue configuration is stored in the file \AppData\Roaming\GrandOrgueConfig

If 3.12.2 also crashes, so rename GrandOrgueConfig to GrandOrgueConfig.save and try to run 3.13.3. It takes by default another device (not asio) so it should not crash.

[oleg68]

@eturpault I've analyzed all the dumps you provided. Unfortunally all of them occure in external libraries, not in GrandOrgue itself. So it is quite difficult to investigate them.

How often the crashes occur?

[Psi58]

@Psi58 GrandOrgue configuration is stored in the file \AppData\Roaming\GrandOrgueConfig

If 3.12.2 also crashes, so rename GrandOrgueConfig to GrandOrgueConfig.save and try to run 3.13.3. It takes by default another device (not asio) so it should not crash.

Thanks - that works (3.13.3). It's opened a PortAudio: MME device by default.

[oleg68]

@Psi58 I tried to fix the rtaudio/asio/crash. Please try the intermediate build from https://github.com/oleg68/GrandOrgue-official/actions/runs/7514477505 (will be available about 40 minutes later) with RtAudio and ASIO.

[Psi58]

It works initially.
But then closing GO and all windows and reopening it opens but hangs ("Not responding").
Still "not responding" after I rebooted and tried again.

[eturpault]

@oleg68 : the crash occurrence is not always the same, the dumps that I provided today have been captured in less than 5 minutes. I observe that crashes are easier to obtain within the minute following GrandOrgue start. After it is more difficult to reproduce. So I have to ask GO to start without any organ.
My Windows PC is not connected to my organ console, I use it to check ODF generated by OdfEdit, so these crashes are not a real problem for me.

[JPIL04]

bonjour, je reprends le train en marche...j'ai ouvert GO/alessandria ce matin....pas de crash
Je suis allé dans l'onglet Audio et j'ai décoché Rt audio, puis j'ai redémarré GO/ Alessandria et là : Crash !
GrandOrgue.exe.11988 save .dmp
je viens de téléchargé le fichier http:\ grandorgue-3.13.3-1.3.windows.x86_64.exe.zip..;je vais voir si ça marche !

[oleg68]

bonjour, je reprends le train en marche...j'ai ouvert GO/alessandria ce matin....pas de crash Je suis allé dans l'onglet Audio et j'ai décoché Rt audio, puis j'ai redémarré GO/ Alessandria et là : Crash ! [GrandOrgue.exe.11988 save .dmp]

Quelle version de GrandOrgue c'etait?

[JPIL04]

bon...la réinstallation a fonctionné, comme d'habitude.... ci joint copie d'écran du re-démarrage ...

[oleg68]

There are at least two different causes of craches

• in @Psi58 's case rtaudio/asio causes the crash
• in @JPIL04 's case a crescendo causes the crash: It is attempted to load it's position when it has not yet been initialised

[JPIL04]

merci oleg68 pour ses infos.

concrètement, que dois-je faire pour éviter le crash lié au crescendo ?

• cela vient-il de la position de la pédale de crescendo qui n'est pas dans la bonne position au démarrage ?
• faut-il, avant de fermer GO, vérifier la position de la pédale de crescendo ?
• y a t'il une solution simple à appliquer pour qu'il n'y ait plus de crash ???

[oleg68]

merci oleg68 pour ses infos.

concrètement, que dois-je faire pour éviter le crash lié au crescendo ?

J'ai essaye de corriger ce crash. Pouriez-vous tester la version intermediaire de
https://github.com/oleg68/GrandOrgue-official/actions/runs/7521220624 (elle sera disponible dans 40 minutes)?

[JPIL04]

Merci beaucoup pour votre travail....je viens d'installer la version V3.14.0-0.2
j'ai lancé Alessandria et pas de crash au démarrage. Tout semble normal ! je vous tiens au courant quoiqu'il arrive ....mais en tout cas, merci beaucoup Oleg.

[Larioant]

@oleg68 With version v3.14.0-0.2 I didn't have any crashes the problem seems solved, Thanks.

[JPIL04]

***@***.*** , Merci beaucoup pour votre travail....je viens d'installer la version V3.14.0-0.2   j'ai lancé Alessandria et pas de crash au démarrage. Redémarrer plusieurs fois jusqu'à hier soir.... Tout semble normal ! je vous tiens au courant quoiqu'il arrive ....mais en tout cas, merci beaucoup Oleg. @JPIL04 De : "Oleg Samarin" A : "GrandOrgue/grandorgue" ,"JPIL04" ,"Mention" Envoyé: dimanche 14 Janvier 2024 18:45 Objet : Re: [GrandOrgue/grandorgue] GO crash on startup (Issue #1772)     There are at least two different causes of craches in @Psi58 's case rtaudio/asio causes the crash in @JPIL04 's case a crescendo causes the crash: It is attempted to load it's position when it has not yet been initialised — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.Message ID: ***@***.***>

[JPIL04]

@oleg68 . juste une remarque à propos de la mise à jour ....je constate que le temps de chargement de l'orgue a doublé par rapport à avant. est-ce qu'il y a une explication à cela ???

[oleg68]

@JPIL04

je constate que le temps de chargement de l'orgue a doublé par rapport à avant. est-ce qu'il y a une explication à cela ???

Parce que c'est une version intermediaire. Elle a ete cree sans optimisation comme toutes les outres versions intermediaires.

[JPIL04]

Merci pour cette réponse,  et encore bravo pour cette version qui semble fonctionner parfaitement.  Depuis l'installation,  je n'ai pas eu de plantage ! Trop cool...vivement la version définitive ! Le 19 janv. 2024 20:10, Oleg Samarin ***@***.***> a écrit : @JPIL04 je constate que le temps de chargement de l'orgue a doublé par rapport à avant. est-ce qu'il y a une explication à cela ??? Parce que c'est une version intermediaire. Elle a ete cree sans optimisation comme toutes les outres versions intermediaires. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[oleg68]

@Psi58 I tried to fix the hang when using rtaudio:asio. Could you test the new version: https://github.com/oleg68/GrandOrgue-official/actions/runs/7595418087 ?

[Psi58]

Thanks @oleg68 . I've tried again, still getting stuck at 'Not responding' as described in the attached. NB this is a very resource constrained machine that I'm no longer actively using - perhaps it works in other environments?
3.14.0-0.4.pdf

[oleg68]

@Psi58 Thank you for the test and the pdf report what happened.

I see that you are using Voicemeter. I'll do more research.

[oleg68]

@Psi58 #1788 fixed a crash with RtAudio/Asio. But the hang with voicemeter still exists. I created a separate issue: #1789

[oleg68]

Fixed with #1783 and #1788

Created a related issue #1789

[eturpault]

Since GO v3.14.0 I don't observe anymore crashes that I reported in #1772 (comment), thanks @oleg68 !