Incidents raised through Zendesk tickets

When can this happen

Users can always submit support tickets from our support page. Out of our working hours they have the option to say the ticket is an emergency.

If they say it is an emergency, this will activate a Pagerduty P1 incident.

What to do

Percentage of notifications are marked as 'failed'

TBC

Not receiving their text message MFA to log into Notify

TBC

They need access to a service to send notifications

TBC

Receive an error when uploading a CSV of recipient details

TBC

Cancel something they have sent

TBC