Bug in Facebook module

[ghost]

Hi,
I installed facebook module and everthing worked well. I recived message from FB and i can replied from Freescout. It work really well.

But when I try sent meesage from FB with small attachement (picture), I did not recived message and conection with Freescout stop working. Now i can not recived any meesages from FB .

I used Freescout on Cloudrone.

I check error log but i did not see “Manage » Logs » Facebook Errors” in FreeScout

When i check Webhook’s “Show Recent Errors” on Facebook ...there are no errors

any recomand ? @freescout-helpdesk

[freescout-helpdesk]

Check App Logs.

[ghost]

I check it, @freescout-helpdesk there are no errors. When I try it with diferent FB pages...same problem.
When send message from FB to Freescout with picture .... conection stop worknig...

[ghost]

The last error info which i found in App logs @freescout-helpdesk

Error sending payload: (#100) Žádný odpovídající uživatel {"exception":"[object] (BotMan\Drivers\Facebook\Exceptions\FacebookException(code: 0): Error sending payload: (#100) Žádný odpovídající uživatel at /app/data/Modules/Facebook/vendor/botman/driver-facebook/src/FacebookDriver.php:516)
[stacktrace]
#0 /app/data/Modules/Facebook/vendor/botman/driver-facebook/src/FacebookDriver.php(411): BotMan\Drivers\Facebook\FacebookDriver->throwExceptionIfResponseNotOk()
#1 /app/data/Modules/Facebook/vendor/botman/botman/src/BotMan.php(655): BotMan\Drivers\Facebook\FacebookDriver->sendPayload()
#2 [internal function]: BotMan\BotMan\BotMan->BotMan\BotMan\{closure}()
#3 /app/data/Modules/Facebook/vendor/mpociot/pipeline/src/Pipeline.php(114): call_user_func_array()
#4 [internal function]: Mpociot\Pipeline\Pipeline->Mpociot\Pipeline\{closure}()
#5 /app/data/Modules/Facebook/vendor/mpociot/pipeline/src/Pipeline.php(102): call_user_func_array()
#6 /app/data/Modules/Facebook/vendor/botman/botman/src/Middleware/MiddlewareManager.php(126): Mpociot\Pipeline\Pipeline->then()
#7 /app/data/Modules/Facebook/vendor/botman/botman/src/BotMan.php(656): BotMan\BotMan\Middleware\MiddlewareManager->applyMiddleware()
#8 /app/data/Modules/Facebook/vendor/botman/botman/src/BotMan.php(642): BotMan\BotMan\BotMan->sendPayload()
#9 /app/data/Modules/Facebook/vendor/botman/botman/src/BotMan.php(560): BotMan\BotMan\BotMan->reply()
#10 /app/data/Modules/Facebook/Providers/FacebookServiceProvider.php(154): BotMan\BotMan\BotMan->say()
#11 [internal function]: Modules\Facebook\Providers\FacebookServiceProvider->Modules\Facebook\Providers\{closure}()
#12 /app/code/overrides/TorMorten/Eventy/Action.php(27): call_user_func_array()
#13 /app/code/vendor/laravel/framework/src/Illuminate/Support/Collection.php(339): TorMorten\Eventy\Action->TorMorten\Eventy\{closure}()
#14 /app/code/overrides/TorMorten/Eventy/Action.php(28): Illuminate\Support\Collection->each()
#15 /app/code/vendor/tormjens/eventy/src/Events.php(139): TorMorten\Eventy\Action->fire()
#16 /app/code/vendor/laravel/framework/src/Illuminate/Support/Facades/Facade.php(221): TorMorten\Eventy\Events->action()
#17 [internal function]: Illuminate\Support\Facades\Facade::__callStatic()
#18 /app/code/app/Jobs/TriggerAction.php(42): call_user_func_array()
#19 [internal function]: App\Jobs\TriggerAction->handle()
#20 /app/code/overrides/Illuminate/Container/BoundMethod.php(29): call_user_func_array()
#21 /app/code/overrides/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()
#22 /app/code/overrides/Illuminate/Container/BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod()
#23 /app/code/overrides/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call()
#24 /app/code/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(94): Illuminate\Container\Container->call()
#25 /app/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(114): Illuminate\Bus\Dispatcher->Illuminate\Bus\{closure}()
#26 /app/code/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#27 /app/code/vendor/laravel/framework/src/Illuminate/Bus/Dispatcher.php(98): Illuminate\Pipeline\Pipeline->then()
#28 /app/code/vendor/laravel/framework/src/Illuminate/Queue/CallQueuedHandler.php(49): Illuminate\Bus\Dispatcher->dispatchNow()
#29 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Jobs/Job.php(76): Illuminate\Queue\CallQueuedHandler->call()
#30 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(320): Illuminate\Queue\Jobs\Job->fire()
#31 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(270): Illuminate\Queue\Worker->process()
#32 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(114): Illuminate\Queue\Worker->runJob()
#33 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(101): Illuminate\Queue\Worker->daemon()
#34 /app/code/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(85): Illuminate\Queue\Console\WorkCommand->runWorker()
#35 [internal function]: Illuminate\Queue\Console\WorkCommand->handle()
#36 /app/code/overrides/Illuminate/Container/BoundMethod.php(29): call_user_func_array()
#37 /app/code/overrides/Illuminate/Container/BoundMethod.php(87): Illuminate\Container\BoundMethod::Illuminate\Container\{closure}()
#38 /app/code/overrides/Illuminate/Container/BoundMethod.php(31): Illuminate\Container\BoundMethod::callBoundMethod()
#39 /app/code/overrides/Illuminate/Container/Container.php(549): Illuminate\Container\BoundMethod::call()
#40 /app/code/vendor/laravel/framework/src/Illuminate/Console/Command.php(183): Illuminate\Container\Container->call()
#41 /app/code/vendor/symfony/console/Command/Command.php(255): Illuminate\Console\Command->execute()
#42 /app/code/vendor/laravel/framework/src/Illuminate/Console/Command.php(170): Symfony\Component\Console\Command\Command->run()
#43 /app/code/vendor/symfony/console/Application.php(992): Illuminate\Console\Command->run()
#44 /app/code/vendor/symfony/console/Application.php(255): Symfony\Component\Console\Application->doRunCommand()
#45 /app/code/vendor/symfony/console/Application.php(148): Symfony\Component\Console\Application->doRun()
#46 /app/code/vendor/laravel/framework/src/Illuminate/Console/Application.php(88): Symfony\Component\Console\Application->run()
#47 /app/code/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(121): Illuminate\Console\Application->run()
#48 /app/code/artisan(43): Illuminate\Foundation\Console\Kernel->handle()
#49 {main}
"}

[freescout-helpdesk]

Is your company/organization based in Europe or page administrator is from Europe or user writing to FB page is from Europe?

Also check “Show Recent Errors” in the Webhook on Facebook.

[ghost]

@freescout-helpdesk
Yes our company based in Europe, page administrator is from Europe and users writing to FB page are from Europe

I check “Show Recent Errors” in the Webhook on Facebook. There is no Errors.

[malgrauk]

We had a similar issue. As the admin (in fact our whole organisation and customers) are within Europe, the Facebook integration now fails since January on our site due to the new GDPR style rules Facebook have implemented.

Until they decide a way around, there's nothing we can do. Freshdesk seems to be the only org which mentions this (other than Freescout) as an issue affecting users within Europe (and apparently Japan from April too) - https://support.freshdesk.com/support/solutions/articles/50000003159-how-the-facebook-messenger-api-update-for-europe-impacts-freddy-ai-customers

[freescout-helpdesk]

Thanks. We've extended "Limitations" section of https://freescout.net/module/facebook/

[ghost]

However, this does not solve the problem that it stops working after sending the attachment. How is it possible that it works before this, and when I send the attachment, all communication stops working? I understand that there is another limitation, but that does not solve the fact that the module will stop working after that. Reinstallation does not help. No messages can be received or sent. How to solve this?

[freescout-helpdesk]

Maintenance and support of this module https://freescout.net/module/facebook/ has been discontinued, as Facebook now imposes too much limitations and requires “page_messaging” permission for the app to be received (which is close to impossible).

[babu97]

hello, I am getting this error when in my logs what could be the issue?