Tags

[freescout-helpdesk]

Implement adding tags to conversations.

[AndrewFeeney]

Can we discuss some acceptance criteria for this feature? Here's my draft concept:

• A user can apply a tag to a conversation
• A user can remove a tag from a conversation
• A user can filter conversations by tag

Possible future extensions of this feature:

• A user can create a filter to automatically apply tags to a new conversation based on to:address
• A user can create a filter to automatically apply tags to a new conversation based on from:address
• A user can create a filter to automatically apply tags to a new conversation based on matching string in incoming message

[freescout-helpdesk]

Yes.

There should be a possibility to filter conversations by clicking on a tag and also there should be a possibility to search by tags using search function: "tag:tagname"

In Manage > Settings > User Permissions there is a "Users are allowed to manage tags" option, it need to be taken in to account (see how "Users are allowed to delete notes/conversations" is implemented)

[freescout-helpdesk]

We will implement this