"Reports > Productivity Report" Error occurred. Please try again later.

[avenjamin]

Freescout version: 1.8.42
Reports module version: 1.0.21

When I click on Reports > Productivity Report an error appears "Error occurred. Please try again later."

The laravel app log shows a division by zero exception in ReportsController.php on line 1324:

$table[-1] = number_format(array_sum($values) / count($values), 2);

My guess is that $values is an empty array for some reason.

The full log and stacktrace is:

Division by zero {"userId":1,"email":"@*****","exception":"[object] (Symfony\Component\Debug\Exception\FatalThrowableError(code: 0): Division by zero at /var/www/html/Modules/Reports/Http/Controllers/ReportsController.php:1324)
[stacktrace]
#0 /var/www/html/Modules/Reports/Http/Controllers/ReportsController.php(246): Modules\Reports\Http\Controllers\ReportsController->tableRepliesToResolve()
#1 /var/www/html/Modules/Reports/Http/Controllers/ReportsController.php(88): Modules\Reports\Http\Controllers\ReportsController->getReportDataProductivity()
#2 [internal function]: Modules\Reports\Http\Controllers\ReportsController->ajax()
#3 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Controller.php(54): call_user_func_array()
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction()
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(212): Illuminate\Routing\ControllerDispatcher->dispatch()
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Route.php(169): Illuminate\Routing\Route->runController()
#7 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(658): Illuminate\Routing\Route->run()
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing\{closure}()
#9 /var/www/html/app/Http/Middleware/CheckRole.php(26): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CheckRole->handle()
#11 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#12 /var/www/html/app/Http/Middleware/CustomHandle.php(22): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CustomHandle->handle()
#14 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#15 /var/www/html/app/Http/Middleware/LogoutIfDeleted.php(28): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#16 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\LogoutIfDeleted->handle()
#17 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#18 /var/www/html/app/Http/Middleware/Localize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\Localize->handle()
#20 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#21 /var/www/html/app/Http/Middleware/HttpsRedirect.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#22 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\HttpsRedirect->handle()
#23 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#24 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#25 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Routing\Middleware\SubstituteBindings->handle()
#26 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#27 /var/www/html/overrides/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(45): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#28 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Auth\Middleware\Authenticate->handle()
#29 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#30 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(67): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle()
#32 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#33 /var/www/html/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#34 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle()
#35 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#36 /var/www/html/app/Http/Middleware/TokenAuth.php(31): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#37 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TokenAuth->handle()
#38 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#39 /var/www/html/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#40 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle()
#41 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#42 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#43 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle()
#44 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#45 /var/www/html/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(59): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#46 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\EncryptCookies->handle()
#47 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#48 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#49 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(660): Illuminate\Pipeline\Pipeline->then()
#50 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\Routing\Router->runRouteWithinStack()
#51 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\Routing\Router->runRoute()
#52 /var/www/html/overrides/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\Routing\Router->dispatchToRoute()
#53 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch()
#54 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}()
#55 /var/www/html/app/Http/Middleware/TerminateHandler.php(12): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#56 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TerminateHandler->handle()
#57 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#58 /var/www/html/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#59 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ResponseHeaders->handle()
#60 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#61 /var/www/html/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#62 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle()
#63 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#64 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#65 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#66 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#67 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#68 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle()
#69 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#70 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#71 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\ValidatePostSize->handle()
#72 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#73 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#74 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle()
#75 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()
#76 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}()
#77 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then()
#78 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter()
#79 /var/www/html/public/index.php(83): Illuminate\Foundation\Http\Kernel->handle()
#80 {main}
"}

[freescout-helpdesk]

Fixed in Reports Module v1.0.22