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Saved replies #34

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freescout-helpdesk opened this issue Aug 24, 2018 · 3 comments
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Saved replies #34

freescout-helpdesk opened this issue Aug 24, 2018 · 3 comments
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help wanted Extra attention is needed

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@freescout-helpdesk
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Implement Saved replies
@freescout-helpdesk freescout-helpdesk added the help wanted Extra attention is needed label Aug 24, 2018
@pavlenex
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@freescout-helpdesk It would be really useful to have this feature. I see it's not on to-do, any reason why? Canned replies are time-savers.

@freescout-helpdesk
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It is available as module: https://freescout.net/module/saved-replies/

@kppp55 kppp55 mentioned this issue Aug 1, 2019
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This was referenced Jun 4, 2021
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@basit-afia basit-afia mentioned this issue Apr 5, 2022
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@MarcoWel
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  • Could you add custom keyboard shortcuts to saved replies with the Shortcut Module? That way, certain text blocks could be inserted way quicker. Example implementation: https://user-docs.zammad.org/en/latest/advanced/text-modules.html
  • Could you implement a "Cursor here" variable for saved replies? So that when a saved reply gets inserted, the cursor will automatically be set in that predefined position?

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@pavlenex @freescout-helpdesk @MarcoWel