Error occured. Please check your internet connection and try again. #276

thewhit · 2019-06-23T21:19:28Z

@freescout-helpdesk This looks brilliant; thanks for your work on it.

I have a new installation, checked out from master. When I try to send a reply in Chrome/Firefox, I get this error: Error occurred. Please check your internet connection and try again. The json response I am seeing in the console is "Server Error".

I am running cloudflare; not sure if their WAF could be interfering with the ajax connection.

Any thoughts?

thewhit · 2019-06-24T00:58:31Z

Using the "dist" branch fixes this.

thewhit · 2019-06-27T14:38:21Z

I am now receiving this error when trying to update from 1.2.0 to 1.2.1.

freescout-helpdesk · 2019-06-27T14:48:39Z

Are you receiving the error when replying to a conversation or when updating the app in Manage > System?

Any error messages in Manage > Logs >App Logs?

thewhit · 2019-06-27T15:01:15Z

I am receiving the error when updating the app in Manage > System.

No error messages in App Logs.

freescout-helpdesk · 2019-06-27T15:10:39Z

Use other update methods: https://github.com/freescout-helpdesk/freescout/wiki/Updating-FreeScout

thewhit · 2019-06-27T15:15:12Z

Thank you! Error was due to these untracked files; web-based update worked when I removed them.

Please commit your changes or stash them before you merge.
error: The following untracked working tree files would be overwritten by merge:
	app/Policies/ThreadPolicy.php
	database/migrations/2019_06_21_130200_add_meta_subtype_columns_to_threads_table.php
	overrides/Illuminate/Validation/Concerns/ValidatesAttributes.php
	resources/views/conversations/partials/edit_thread.blade.php
Please move or remove them before you merge.

szucher · 2019-07-02T19:54:15Z

Hi, i have the same problem! I got the error Message when I will update in Manage > System!
No error Messages in App Logs! Update will work fine over URL/tools.php!

How its possible to fix this issue?

thewhit · 2019-07-02T20:11:13Z

@Amandilo1 the manual update worked for me. https://github.com/freescout-helpdesk/freescout/wiki/Updating-FreeScout

szucher · 2019-07-02T20:13:43Z

@thewhit The Manual Update worked also for me, but not the automatically Update from the backend! I hope @freescout-helpdesk will fix this problem!

SalTechCA · 2019-07-16T14:54:42Z

I have a fresh install of freescout and I am receiving this error. The manual update did not work for me, not sure where else to check. Any help would be greatly appreciated.

update: Issue appears to be related to installing in a subdirectory.

kppp55 · 2019-08-01T04:33:45Z

I have a fresh install of freescout manually installed and while setting up fetching emails and sending emails i get the error ive tried to see what is the issue it keeps giving me the same problem.
ive used the tools.php to clear cache and migrate database but still no solution.

my server is a shared host. and freescout is installed in a subdirectory
https://www.domainname.com/freescout/freescout-dist/
the mail server is on the same host.

help needed

freescout-helpdesk · 2019-08-01T14:29:21Z

@kppp55 Any errors in logs? Usually updating fails when server has limitations on PHP memory size or max execution time.

kppp55 · 2019-08-01T14:58:59Z

no errors in the logs. update is done by the method https://example.com/install and it was successful
I can log in and when i setup mailbox and when i configure fetch email or send email i get the error.
the installation is in a sub-directory of public_html folder (public_html/freescout/freescout-dist) as our website is also on the same server and our mail server is also on the same server. PHP.ini file is as below

max_execution_time = 300
upload_max_filesize = 300M
post_max_size = 300M
set_time_limit = 120
max_input_vars = 3000
; Wordfence WAF
auto_prepend_file = '/home/********/public_html/wordfence-waf.php'
; END Wordfence WAF
display_errors = Off
max_input_time = 60
memory_limit = 300M
session.gc_maxlifetime = 1440
session.save_path = "/var/cpanel/php/sessions/ea-php70"
zlib.output_compression = On

Please suggest what we can do next or if i need to check the codes to find out what is the issue.

also to note for sending mails all 3 options below give the same error even though we have an online form on our website which is working fine to send emails to us.

PHP's mail() function
Sendmail
SMTP

kppp55 · 2019-08-01T15:03:25Z

sorry just noted the following logs in app logs

[2019-07-31 13:11:17] production.ERROR: No application encryption key has been specified. {"exception":"[object] (RuntimeException(code: 0): No application encryption key has been specified. at /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:42)
[stacktrace]
#0 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Support/helpers.php(1038): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(NULL)
#1 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(46): tap(NULL, Object(Closure))
#2 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(24): Illuminate\Encryption\EncryptionServiceProvider->key(Array)
#3 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(749): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#4 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(631): Illuminate\Container\Container->build(Object(Closure))
#5 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(586): Illuminate\Container\Container->resolve('encrypter', Array)
#6 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(732): Illuminate\Container\Container->make('encrypter', Array)
#7 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(885): Illuminate\Foundation\Application->make('encrypter')
#8 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(813): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#9 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(780): Illuminate\Container\Container->resolveDependencies(Array)
#10 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(631): Illuminate\Container\Container->build('App\\Http\\Middle...')
#11 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(586): Illuminate\Container\Container->resolve('App\\Http\\Middle...', Array)
#12 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(732): Illuminate\Container\Container->make('App\\Http\\Middle...', Array)
#13 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(138): Illuminate\Foundation\Application->make('App\\Http\\Middle...')
#14 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#15 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#16 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(660): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#17 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#18 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#19 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#20 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#21 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#22 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/TerminateHandler.php(12): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#23 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TerminateHandler->handle(Object(Illuminate\Http\Request), Object(Closure))
#24 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#25 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#26 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ResponseHeaders->handle(Object(Illuminate\Http\Request), Object(Closure))
#27 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#28 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#29 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#30 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#31 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#32 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#33 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#34 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#35 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#36 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#37 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#38 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\ValidatePostSize->handle(Object(Illuminate\Http\Request), Object(Closure))
#39 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#40 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#41 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#42 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#43 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#44 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#45 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#46 /home2/xxxxxxxx/public_html/freescout/freescout-dist/public/index.php(64): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#47 {main}
"}
[2019-07-31 13:11:17] production.ERROR: No application encryption key has been specified. {"exception":"[object] (RuntimeException(code: 0): No application encryption key has been specified. at /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:42)
[stacktrace]
#0 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Support/helpers.php(1038): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(NULL)
#1 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(46): tap(NULL, Object(Closure))
#2 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(24): Illuminate\Encryption\EncryptionServiceProvider->key(Array)
#3 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(749): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#4 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(631): Illuminate\Container\Container->build(Object(Closure))
#5 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(586): Illuminate\Container\Container->resolve('encrypter', Array)
#6 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(732): Illuminate\Container\Container->make('encrypter', Array)
#7 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(885): Illuminate\Foundation\Application->make('encrypter')
#8 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(813): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#9 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(780): Illuminate\Container\Container->resolveDependencies(Array)
#10 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(631): Illuminate\Container\Container->build('App\\Http\\Middle...')
#11 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Container/Container.php(586): Illuminate\Container\Container->resolve('App\\Http\\Middle...', Array)
#12 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(732): Illuminate\Container\Container->make('App\\Http\\Middle...', Array)
#13 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(215): Illuminate\Foundation\Application->make('App\\Http\\Middle...')
#14 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(189): Illuminate\Foundation\Http\Kernel->terminateMiddleware(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))
#15 /home2/xxxxxxxx/public_html/freescout/freescout-dist/public/index.php(69): Illuminate\Foundation\Http\Kernel->terminate(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))
#16 {main}
"}
[2019-07-31 13:12:41] production.ERROR: SQLSTATE[HY000] [1045] Access denied for user 'freescout'@'localhost' (using password: YES) {"exception":"[object] (Doctrine\DBAL\Driver\PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'freescout'@'localhost' (using password: YES) at /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:47, PDOException(code: 1045): SQLSTATE[HY000] [1045] Access denied for user 'freescout'@'localhost' (using password: YES) at /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:43)
[stacktrace]
#0 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(64): Doctrine\DBAL\Driver\PDOConnection->__construct('mysql:host=loca...', 'freescout', 'WERWE345', Array)
#1 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Database/Connectors/Connector.php(43): Illuminate\Database\Connectors\Connector->createPdoConnection('mysql:host=loca...', 'freescout', 'WERWE345', Array)
#2 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Database/Connectors/MySqlConnector.php(24): Illuminate\Database\Connectors\Connector->createConnection('mysql:host=loca...', Array, Array)
#3 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Database/Connectors/ConnectionFactory.php(183): Illuminate\Database\Connectors\MySqlConnector->connect(Array)
#4 [internal function]: Illuminate\Database\Connectors\ConnectionFactory->Illuminate\Database\Connectors\{closure}()
#5 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Database/Connection.php(915): call_user_func(Object(Closure))
#6 /home2/xxxxxxxx/public_html/freescout/freescout-dist/overrides/RachidLaasri/LaravelInstaller/Controllers/EnvironmentController.php(172): Illuminate\Database\Connection->getPdo()
#7 /home2/xxxxxxxx/public_html/freescout/freescout-dist/overrides/RachidLaasri/LaravelInstaller/Controllers/EnvironmentController.php(120): RachidLaasri\LaravelInstaller\Controllers\EnvironmentController->testDbConnect(Object(Illuminate\Http\Request))
#8 [internal function]: RachidLaasri\LaravelInstaller\Controllers\EnvironmentController->saveWizard(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Redirector))
#9 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): call_user_func_array(Array, Array)
#10 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction('saveWizard', Array)
#11 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Route.php(212): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(RachidLaasri\LaravelInstaller\Controllers\EnvironmentController), 'saveWizard')
#12 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Route.php(169): Illuminate\Routing\Route->runController()
#13 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(658): Illuminate\Routing\Route->run()
#14 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Routing\Router->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#15 /home2/xxxxxxxx/public_html/freescout/freescout-dist/overrides/RachidLaasri/LaravelInstaller/Middleware/canInstall.php(52): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#16 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): RachidLaasri\LaravelInstaller\Middleware\canInstall->handle(Object(Illuminate\Http\Request), Object(Closure))
#17 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#18 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/CustomHandle.php(22): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#19 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\CustomHandle->handle(Object(Illuminate\Http\Request), Object(Closure))
#20 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#21 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/Localize.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#22 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\Localize->handle(Object(Illuminate\Http\Request), Object(Closure))
#23 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#24 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/HttpsRedirect.php(25): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#25 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\HttpsRedirect->handle(Object(Illuminate\Http\Request), Object(Closure))
#26 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#27 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(41): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#28 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Routing\Middleware\SubstituteBindings->handle(Object(Illuminate\Http\Request), Object(Closure))
#29 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#30 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(67): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#31 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#32 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#33 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#34 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#35 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#36 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#37 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#38 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#39 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#40 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#41 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#42 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(59): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#43 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#44 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#45 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#46 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(660): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#47 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(635): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#48 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(601): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#49 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Router.php(590): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#50 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(176): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#51 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(30): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#52 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/TerminateHandler.php(12): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#53 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\TerminateHandler->handle(Object(Illuminate\Http\Request), Object(Closure))
#54 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#55 /home2/xxxxxxxx/public_html/freescout/freescout-dist/app/Http/Middleware/ResponseHeaders.php(11): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#56 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): App\Http\Middleware\ResponseHeaders->handle(Object(Illuminate\Http\Request), Object(Closure))
#57 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#58 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/fideloper/proxy/src/TrustProxies.php(56): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#59 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#60 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#61 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#62 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#63 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#64 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(30): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#65 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#66 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#67 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#68 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\ValidatePostSize->handle(Object(Illuminate\Http\Request), Object(Closure))
#69 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#70 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(46): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#71 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(149): Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#72 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(53): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#73 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(102): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#74 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(151): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#75 /home2/xxxxxxxx/public_html/freescout/freescout-dist/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(116): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#76 /home2/xxxxxxxx/public_html/freescout/freescout-dist/public/index.php(64): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#77 {main}
"}

freescout-helpdesk · 2019-08-01T18:47:53Z

@kppp55 Apparently, installation did not finish properly. Try to reinstall and check error messages on the last of the installation guide.

kppp55 · 2019-08-01T19:36:03Z

ok i have reinstalled version 1.3.3 from Sofaculous.
installeting completed successfully and i'm still getting the same error when setting up fetching emails and same for sending emails.

error log contains the following

[2019-08-01 15:24:09] production.ERROR: Error: File '/home2/xxxxxxxx/public_html/freescout/public/storage/js/vars.js' does not exist; File: /home2/xxxxxxxx/public_html/freescout/vendor/devfactory/minify/src/Providers/BaseProvider.php (124)

Please note we use cloudflare to speed up our website but we have a cpanel based server for the emails.
dns is pointing to cloudflare and then a mx entry is created back to our server

kppp55 · 2019-08-01T20:02:57Z

ok noticed the following

'/home2/xxxxxxxx/public_html/freescout/public/storage/js/vars.js' does not exist;

for the above the storage folder exists but in file manager i only see a folder pic with a paperclip on top but cant access it as per the attached pic

freescout-helpdesk · 2019-08-02T05:29:39Z

@kppp55

To have '/home2/xxxxxxxx/public_html/freescout/public/storage/js/vars.js' does not exist; error once is fine, as when it is encoutered it is being automatically fixed by the app (if folder permissions allow). This error is not related to sending/fetching emails.

storage folder which you see is a symlink, it should be like this.

Which error message are you receiving when sending/fethching emails.

kppp55 · 2019-08-02T15:25:34Z

the error im getting is "Error Occured. Please check your internet connection and try again

ive attached the error code below

freescout-helpdesk · 2019-08-02T18:41:22Z

@kppp55 Most likely you have some problems with connection to your mail server.

freescout-helpdesk · 2019-08-04T15:36:40Z

@@kppp55 if you still have problems with SMTP/Imap connection, please create a new issue.

thewhit closed this as completed Jun 24, 2019

thewhit reopened this Jun 27, 2019

freescout-helpdesk closed this as completed Aug 4, 2019

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Error occured. Please check your internet connection and try again. #276

Error occured. Please check your internet connection and try again. #276

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