www.aptsovation.com - Firefox is an unsupported browser

[webcompat-bot]

URL: https://www.aptsovation.com/

Browser / Version: Firefox 97.0
Operating System: Mac OS X 10.15
Tested Another Browser: Yes Safari

Problem type: Site is not usable
Description: Browser unsupported
Steps to Reproduce:
Fake message saying Firefox is not supported

View the screenshot

Browser Configuration

• None

From webcompat.com with ❤️

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue using other devices as well. The page displays an "Unsupported browser" message:

Tested with:

Browser / Version: Firefox Release 97.0.1 (64-bit)/ Firefox Nightly 99.0a1 (2022-02-23) (64-bit)/Chrome Version 98.0.4758.102 (Official Build) (64-bit)
Operating System: Windows 10 PRO x64
Operating System: Mac OSX 10.15.6

Notes:

1. Reproducible regardless of the status of ETP.
2. Reproducible on the latest build of Firefox Nightly.
3. Works as expected using Chrome:

Moving this to NeedsDiagnosis for further investigations.

[qa_08/2022]

[karlcow]

It does this at the first request, but at the reload it doesn't.
And I do not see anything that would prevent that.

This is done server side on first request.

They need to be contacted that's the only way.

[webcompat-bot]

Generate outreach template

[ksy36]

This and 3 more sites getting the same UI for the unsupported message (#101496, #107969, #107833). All icons are hosted on the same cdn:

#_li1,#_li3,#_li5{
HEIGHT: 122px;
WIDTH: 120px;
BACKGROUND: url(https://commoncdn.entrata.com/images/browser_warning/background_browser.gif) no-repeat left top;
FLOAT: left;
MARGIN: 0px 46px 10px 0px;
}
#_ico1{
HEIGHT: 100px;
WIDTH: 100px;
BACKGROUND: url(https://commoncdn.entrata.com/images/browser_warning/browser_edge.png) no-repeat left top;
MARGIN: 1px auto;
}
#_ico3{
HEIGHT: 100px;
WIDTH: 100px;
BACKGROUND: url(https://commoncdn.entrata.com/images/browser_warning/browser_safari.png) no-repeat left top;
MARGIN: 1px auto;
}
#_ico5{
HEIGHT: 100px;
WIDTH: 100px;
BACKGROUND: url(https://commoncdn.entrata.com/images/browser_warning/browser_chrome.png) no-repeat left top;
MARGIN: 1px auto;
}

https://www.entrata.com/ is a property management software, so looks like these sites are built using the same platform, something like https://www.entrata.com/marketing/prospect-portal

Likely there are a lot more sites affected. We should reach out to them an in the meantime add an override.

[ksy36]

Moved to bugzilla as https://bugzilla.mozilla.org/show_bug.cgi?id=1898995.