Error elasticsearch number_format_exception

[mohammedTBB]

Preconditions and environment

Magento version 2.4.5
Php version 8.1
Elastic version 7.17.5

Steps to reproduce

Set attribute Manufacturer Use in Layered Navigation "filterable with results"

Expected result

No Error

Actual result

Error generating constantly in system.log

[2022-09-07T13:32:03.429219+00:00] main.CRITICAL: Elasticsearch\Common\Exceptions\BadRequest400Exception: {"error":{"root_cause":[{"type":"query_shard_exception","reason":"failed to create query: For input string: "62_87_97_42"","index_uuid":"zzqL3lgYQD6gXbLTJhdSHA","index":"progym-binom-m2_product_6_v34"}],"type":"search_phase_execution_exception","reason":"all shards failed","phase":"query","grouped":true,"failed_shards":[{"shard":0,"index":"progym-binom-m2_product_6_v34","node":"7wb1_gUyRS60QIpiYd3p9A","reason":{"type":"query_shard_exception","reason":"failed to create query: For input string: "62_87_97_42"","index_uuid":"zzqL3lgYQD6gXbLTJhdSHA","index":"progym-binom-m2_product_6_v34","caused_by":{"type":"number_format_exception","reason":"For input string: "62_87_97_42""}}}]},"status":400} in /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Connections/Connection.php:693
Stack trace:
#0 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Connections/Connection.php(333): Elasticsearch\Connections\Connection->process4xxError()
#1 /var/www/clients/client3/web22/web/releases/207/vendor/react/promise/src/FulfilledPromise.php(28): Elasticsearch\Connections\Connection->Elasticsearch\Connections{closure}()
#2 /var/www/clients/client3/web22/web/releases/207/vendor/ezimuel/ringphp/src/Future/CompletedFutureValue.php(55): React\Promise\FulfilledPromise->then()
#3 /var/www/clients/client3/web22/web/releases/207/vendor/ezimuel/ringphp/src/Core.php(341): GuzzleHttp\Ring\Future\CompletedFutureValue->then()
#4 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Connections/Connection.php(345): GuzzleHttp\Ring\Core::proxy()
#5 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Connections/Connection.php(241): Elasticsearch\Connections\Connection->Elasticsearch\Connections{closure}()
#6 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Transport.php(110): Elasticsearch\Connections\Connection->performRequest()
#7 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Client.php(1929): Elasticsearch\Transport->performRequest()
#8 /var/www/clients/client3/web22/web/releases/207/vendor/elasticsearch/elasticsearch/src/Elasticsearch/Client.php(1353): Elasticsearch\Client->performRequest()
#9 /var/www/clients/client3/web22/web/releases/207/vendor/magento/module-elasticsearch-7/Model/Client/Elasticsearch.php(338): Elasticsearch\Client->search()
#10 /var/www/clients/client3/web22/web/releases/207/vendor/magento/module-elasticsearch-7/SearchAdapter/Adapter.php(117): Magento\Elasticsearch7\Model\Client\Elasticsearch->query()
#11 /var/www/clients/client3/web22/web/releases/207/vendor/magento/module-search/Model/SearchEngine.php(42): Magento\Elasticsearch7\SearchAdapter\Adapter->query()
#12 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Search/Search.php(85): Magento\Search\Model\SearchEngine->search()
#13 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/Filter/Category.php(597): Magento\Framework\Search\Search->search()
#14 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/Filter/Category.php(512): Amasty\Shopby\Model\Layer\Filter\Category->getSearchResult()
#15 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/Filter/Category.php(367): Amasty\Shopby\Model\Layer\Filter\Category->getFacetedData()
#16 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/Filter/Category.php(288): Amasty\Shopby\Model\Layer\Filter\Category->getExtendedCategoryData()
#17 /var/www/clients/client3/web22/web/releases/207/vendor/magento/module-catalog/Model/Layer/Filter/AbstractFilter.php(159): Amasty\Shopby\Model\Layer\Filter\Category->_initItems()
#18 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/Filter/Category.php(274): Magento\Catalog\Model\Layer\Filter\AbstractFilter->getItems()
#19 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Model/Layer/GetFiltersExpanded.php(79): Amasty\Shopby\Model\Layer\Filter\Category->getItemsCount()
#20 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/Block/Navigation/FilterCollapsing.php(36): Amasty\Shopby\Model\Layer\GetFiltersExpanded->execute()
#21 /var/www/clients/client3/web22/web/releases/207/vendor/amasty/shopby/view/frontend/templates/layer/filter_collapsing.phtml(20): Amasty\Shopby\Block\Navigation\FilterCollapsing->getFiltersExpanded()
#22 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/TemplateEngine/Php.php(71): include('...')
#23 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\TemplateEngine\Php->render()
#24 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\View\TemplateEngine\Php\Interceptor->___callParent()
#25 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\View\TemplateEngine\Php\Interceptor->Magento\Framework\Interception{closure}()
#26 /var/www/clients/client3/web22/web/releases/207/generated/code/Magento/Framework/View/TemplateEngine/Php/Interceptor.php(23): Magento\Framework\View\TemplateEngine\Php\Interceptor->___callPlugins()
#27 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Element/Template.php(263): Magento\Framework\View\TemplateEngine\Php\Interceptor->render()
#28 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Element/Template.php(293): Magento\Framework\View\Element\Template->fetchView()
#29 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Element/AbstractBlock.php(1095): Magento\Framework\View\Element\Template->_toHtml()
#30 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Element/AbstractBlock.php(1099): Magento\Framework\View\Element\AbstractBlock->Magento\Framework\View\Element{closure}()
#31 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Element/AbstractBlock.php(660): Magento\Framework\View\Element\AbstractBlock->_loadCache()
#32 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\Element\AbstractBlock->toHtml()
#33 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(138): Amasty\Shopby\Block\Navigation\FilterCollapsing\Interceptor->___callParent()
#34 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(153): Amasty\Shopby\Block\Navigation\FilterCollapsing\Interceptor->Magento\Framework\Interception{closure}()
#35 /var/www/clients/client3/web22/web/releases/207/generated/code/Amasty/Shopby/Block/Navigation/FilterCollapsing/Interceptor.php(23): Amasty\Shopby\Block\Navigation\FilterCollapsing\Interceptor->___callPlugins()
#36 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(578): Amasty\Shopby\Block\Navigation\FilterCollapsing\Interceptor->toHtml()
#37 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(555): Magento\Framework\View\Layout->_renderBlock()
#38 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#39 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#40 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#41 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#42 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#43 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#44 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#45 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#46 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#47 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#48 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#49 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#50 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#51 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#52 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#53 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#54 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(606): Magento\Framework\View\Layout->renderElement()
#55 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(557): Magento\Framework\View\Layout->_renderContainer()
#56 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(510): Magento\Framework\View\Layout->renderNonCachedElement()
#57 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Layout.php(975): Magento\Framework\View\Layout->renderElement()
#58 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\Layout->getOutput()
#59 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\View\Layout\Interceptor->___callParent()
#60 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\View\Layout\Interceptor->Magento\Framework\Interception{closure}()
#61 /var/www/clients/client3/web22/web/releases/207/generated/code/Magento/Framework/View/Layout/Interceptor.php(41): Magento\Framework\View\Layout\Interceptor->___callPlugins()
#62 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Result/Page.php(260): Magento\Framework\View\Layout\Interceptor->getOutput()
#63 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/View/Result/Layout.php(171): Magento\Framework\View\Result\Page->render()
#64 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(58): Magento\Framework\View\Result\Layout->renderResult()
#65 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(138): Magento\Framework\View\Result\Page\Interceptor->___callParent()
#66 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/Interception/Interceptor.php(153): Magento\Framework\View\Result\Page\Interceptor->Magento\Framework\Interception{closure}()
#67 /var/www/clients/client3/web22/web/releases/207/generated/code/Magento/Framework/View/Result/Page/Interceptor.php(32): Magento\Framework\View\Result\Page\Interceptor->___callPlugins()
#68 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/App/Http.php(120): Magento\Framework\View\Result\Page\Interceptor->renderResult()
#69 /var/www/clients/client3/web22/web/releases/207/vendor/magento/framework/App/Bootstrap.php(264): Magento\Framework\App\Http->launch()
#70 /var/www/clients/client3/web22/web/releases/207/pub/index.php(30): Magento\Framework\App\Bootstrap->run()
#71 {main} [] []

Additional information

This error was showing in magento 2.4.4 then we saw that this error is fixed in magento 2.4.5
https://devdocs.magento.com/guides/v2.4/release-notes/open-source-2-4-5.html#search

but the error is still showing.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @mohammedTBB. Thank you for your report.
To speed up processing of this issue, make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
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Make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

@magento give me 2.4-develop instance - upcoming 2.4.x release

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[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

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  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
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[engcom-November]

Hi @mohammedTBB ,
Verified the issue on both Magento 2.4.5 and 2.4-develop instances but the issue is not reproducible.
Layered Navigation "filterable with results" is working fine for 'Manufacturer' attribute on frontend and no errors/ exceptions observed in the logs. Kindly check if any 3rd party extensions / modules enabled is causing this issue and recheck on Magento 2.4-develop instance and elaborate steps if the issue is still reproducible.

Thank you.

[engcom-November]

Hi @mohammedTBB ,
We are closing this issue as there has been no latest update on the same. Kindly reopen / create new issue if you are still facing any issues.
Thank you.